Restaurant Service Manager - Match Eatery & Public House

Gateway Casinos and Entertainment Limited; City of Langley; On-site; CAD 53,000; Full time

Job summary

Gateway Casinos and Entertainment Limited is seeking a Restaurant Service Manager for Match Eatery & Public House. The ideal candidate will drive operations, enhance guest experience, and foster a dynamic team environment. This full-time position offers a competitive salary and comprehensive benefits.

Benefits

Full benefits package for full-time employees

Retirement savings plan

Family and friends discounts on travel, tech, food, beverage, and fitness

Development and training opportunities

Qualifications

• Three years supervisory experience in a high-volume, full-service restaurant.
• Excellent communication skills both speaking and written.
• Experience with Point of Sale system.

Responsibilities

• Oversees successful Match operations providing management support on the floor.
• Drives success through promotional events and ensures premier customer service.
• Supervises shift operation including employee and guest-related functions.

Skills

Customer service

Communication

Organization

Problem solving

Education

World Host/Super Host certificate or similar customer service programs

WHMIS training preferred

Tools

Point of Sale system

Job description

Restaurant Service Manager - Match Eatery & Public House

Join to apply for the Restaurant Service Manager - Match Eatery & Public House role at Gateway Casinos and Entertainment Limited

Restaurant Service Manager - Match Eatery & Public House

1 week ago Be among the first 25 applicants

Join to apply for the Restaurant Service Manager - Match Eatery & Public House role at Gateway Casinos and Entertainment Limited

Get AI-powered advice on this job and more exclusive features.

The Gateway to Your Future

The Match Service Manager oversees successful Match operations while providing management support on the floor. Attracts, gains and maintains loyalty of new and existing clients. Builds client network and property reputation though in-person and on-line marketing and through traditional and social media. Drives the success of our eatery and public house through the promotion of events and products. Ensures premier customer service and product knowledge to our guests.

Description

Position at Cascades Casino Resort

Job Type: Full-Time

Wage Range: $52,201 / year

The Gateway to Your Future

The Match Service Manager oversees successful Match operations while providing management support on the floor. Attracts, gains and maintains loyalty of new and existing clients. Builds client network and property reputation though in-person and on-line marketing and through traditional and social media. Drives the success of our eatery and public house through the promotion of events and products. Ensures premier customer service and product knowledge to our guests.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities
  
  

Key Responsibilities

• Maintains and demonstrates expert knowledge of upcoming events, products, and promotions.
• Ensures profitability of steakhouse operations by achieving financial and performance goals.
• Supervises the shift operation, including all employee and guest related functions.
• Motivates employees to provide excellence in service and ensures our guests experience exceeds their expectations.
• Actively participates in the training and instruction of employees in proper food handling procedures, quality service standards and all other department procedures.
• Manages team efficiencies as it pertains to the operation's needs.
• Responsible for opening and closing procedures which includes but is not limited to cash-outs and daily sales reporting.
• Maintains compliance with policies and procedures.
• Responsible for cash management activities.
• Enforces Serving It Right and company policies on guest's consumption of alcohol.
  
  

What You Bring

• Three years supervisory experience in a high-volume, full-service restaurant and/or equivalent combination of education and experience.
• World Host/Super Host certificate or similar customer service programs.
• WHMIS training preferred.
• Excellent communication skills both speaking and written.
• Working knowledge with computer skills in word processing, spreadsheets, email internet navigation, and presentation software.
• Experience with Point of Sale system.
• Excellent problem-solving skills.
• Goal driven and organized.
• High level of customer service skills, ability to communicate with guests to ensure satisfaction.
• Proven to be detail oriented, reliable, punctual, efficient, and diligent in duties and responsibilities.
  
  

Why Work for Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it?s like to be on a team that values your vision, skill and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited (?Gateway?) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

Apply Now!

Not the right fit this time? Follow us on our careers social media pages!

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Gambling Facilities and Casinos

Referrals increase your chances of interviewing at Gateway Casinos and Entertainment Limited by 2x

Sign in to set job alerts for “Service Manager” roles.

Surrey, British Columbia, Canada 2 hours ago

Maple Ridge, British Columbia, Canada 5 months ago

Port Coquitlam, British Columbia, Canada 2 weeks ago

Assistant Manager - Customer Experience Manager

City of Langley, British Columbia, Canada 2 weeks ago

Abbotsford, British Columbia, Canada 1 week ago

Surrey, British Columbia, Canada 2 weeks ago

Assistant Manager - Customer Experience Manager

Delta, British Columbia, Canada 19 hours ago

Assistant Manager - Customer Experience Manager

Richmond, British Columbia, Canada 19 hours ago

Surrey, British Columbia, Canada 1 week ago

Assistant Manager Service Operations - Afternoon Shift

Surrey, British Columbia, Canada 1 week ago

Surrey, British Columbia, Canada 2 months ago

Manager, Customer Support Training & Development (12 Month Contract)

Coquitlam, British Columbia, Canada 1 week ago

Port Coquitlam, British Columbia, Canada 1 week ago

Surrey, British Columbia, Canada 21 hours ago

Delta, British Columbia, Canada 5 months ago

Coquitlam, British Columbia, Canada 20 hours ago

White Rock, British Columbia, Canada CA$60,000.00-CA$70,000.00 1 month ago

Surrey, British Columbia, Canada 1 week ago

Burnaby, British Columbia, Canada 2 months ago

Manager, Enterprise Imaging Customer Support - Remote

Richmond, British Columbia, Canada 3 weeks ago

Delta, British Columbia, Canada 1 month ago

operations manager - administrative services

Food Service Supervisor - Queen's Park Care Centre - New Westminster

New Westminster, British Columbia, Canada 5 months ago

Surrey, British Columbia, Canada 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.