Restaurant Service Manager - Match Eatery & Public House

Gateway Casinos & Entertainment; City of Langley; On-site; CAD 53,000; Full time

Job summary

Gateway Casinos & Entertainment is looking for a Match Service Manager to oversee successful operations and provide management support. This role involves ensuring client satisfaction through excellent service and product knowledge, while maintaining profitability and team efficiency. Join a company that values vision, skill, and energy in a fun and dynamic work environment.

Benefits

Full benefits package for full-time employees

Retirement savings plan

Development and training opportunities

Family and friends discounts on travel, tech, food, beverage, and fitness

Exciting, supportive and fun work environment

Qualifications

• Three years supervisory experience in a high-volume full-service restaurant.
• Excellent problem-solving and organizational skills.
• High level of customer service skills.

Responsibilities

• Oversees successful Match operations and manages the team.
• Ensures profitability of operations and meets financial goals.
• Supervises employee performance and motivates for exceptional service.

Skills

Communication

Problem-Solving

Customer Service

Detail Oriented

Organizational Skills

Education

High school diploma or equivalent

World Host/Super Host certificate

Tools

Point of Sale system

Word processing software

Spreadsheets

Email

Presentation software

Job description

Job Type:u00A0 Full-Time Wage Range:u00A0 $52,201 / year The Gateway to Your Future
The Match Service Manager oversees successful Match operations while providing management support on the floor. Attracts, gains and maintains loyalty of new and existing clients.u00A0 Builds client network and property reputation though in-person and on-line marketing and through traditional and social media.u00A0 Drives the success of our eatery and public house through the promotion of events and products.u00A0 Ensures premier customer service and product knowledge to our guests.u00A0

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Maintains and demonstrates expert knowledge of upcoming events, products, and promotions.
• Ensures profitability of steakhouse operations by achieving financial and performance goals.
• Supervises the shift operation, including all employee and guest related functions.
• Motivates employees to provide excellence in service and ensures our guests experience exceeds their expectations.
• Actively participates in the training and instruction of employees in proper food handling procedures, quality service standards and all other department procedures.
• Manages team efficiencies as it pertains to the operation's needs.
• Responsible for opening and closing procedures which includes but is not limited to cash-outs and daily sales reporting.
• Maintains compliance with policies and procedures.
• Responsible for cash management activities.
• Enforces Serving It Right and company policies on guest's consumption of alcohol.

What You Bring

• Three years supervisory experience in a high-volume, full-service restaurant and/or equivalent combination of education and experience.
• World Host/Super Host certificate or similar customer service programs.
• WHMIS training preferred.
• Excellent communication skills both speaking and written.
• Working knowledge with computer skills in word processing, spreadsheets, email internet navigation, and presentation software.
• Experience with Point of Sale system.
• Excellent problem-solving skills.
• Goal driven and organized.
• High level of customer service skills, ability to communicate with guests to ensure satisfaction.
• Proven to be detail oriented, reliable, punctual, efficient, and diligent in duties and responsibilities.

Why Work for Us?
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it?s like to be on a team that values your vision, skill and energy.

Get to Know Gateway
Gateway Casinos & Entertainment Limited (?Gateway?) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.