Restaurant Ops Training & Leader Development Specialist

Fat-Bastard-Burrito; Markham; On-site; CAD 54,000 - 59,000; Full time

Benefits offered by this job

Extended health benefits

Pension/retirement plan with employer‑

Three weeks vacation

Wellness program & on‑site gym

Discretionary annual bonus

Job summary

Fat Bastard Burrito is seeking an FBB Operations Trainer to deliver high‑impact training across our restaurant network. You will coach frontline teams and managers, support new store openings, and drive adherence to brand standards with hands‑on sessions, workshops, and field support.

The role partners with franchisees and Ops leadership to elevate guest experience and operational excellence through structured coaching plans, certifications, and ongoing program enhancements.

Qualifications

• 3–5 years of experience in restaurant operations, training, or a similar role within the QSR industry.

Responsibilities

• Conduct hands‑on training across core restaurant operations, including product preparation, food safety, equipment use, guest experience, and sanitation standards.
• Reinforce operational procedures, brand standards, and quality expectations.
• Assist with onboarding, retraining, and franchisee training requests based on performance or operational needs.
• Partner with Operations leadership to identify performance improvement opportunities through operational metrics and assessments.
• Develop targeted coaching plans based on food safety, guest feedback, sales performance, productivity, and cost controls.
• Contribute to operational improvement initiatives including restaurant turnarounds, ownership transitions, management changes, and recalibration visits.
• Plan, coordinate, and facilitate classroom-style and in‑restaurant learning experiences that support leadership growth and operational excellence.
• Deliver programs such as Leadership Development, Certified Manager, Culinary Leader, Train‑the‑Trainer, Food Safety, Guest Experience, and operational change initiatives.
• Support the ongoing development and continuous improvement of workshop content and training materials.
• Facilitate Certified Manager and Culinary Leader programs, including assessments and certification decisions.
• Validate learning outcomes and maintain certification records.
• Coach leaders on communication, accountability, team leadership, and operational execution.
• Contribute to all phases of New Store Openings, including training execution, scheduling, readiness, and franchisee onboarding.
• Organize trainer deployment, logistics, and certification requirements for NSO teams.
• Deliver operational and leadership training for opening teams.
• Assist franchisees with onboarding and team preparedness.
• Identify and support certification of NSO trainers.
• Ensure trainers meet Certified Manager and/or Culinary Leader requirements.
• Provide on‑site coaching and operational support to management and crew during post‑opening period.
• Monitor adherence to brand standards, operating procedures, food safety, and customer service expectations.
• Conduct skills validation and ongoing training for managers and employees.
• Identify operational gaps and implement corrective action plans to improve execution and consistency.
• Support management with shift leadership, scheduling, inventory management, and labor controls.
• Review key performance indicators, including sales, service times, product quality, and guest feedback.
• Ensure all training materials, certifications, and onboarding requirements are completed and maintained.
• Provide regular feedback and recommendations to franchisees and store management to support long‑term success.
• Coordinate follow‑up visits and remote support to ensure sustained operational excellence and continuous improvement.
• Provide targeted coaching and operational support to underperforming restaurants.
• Diagnose root causes, implement improvement plans, and monitor progress.
• Collaborate with Operations leadership and franchisees to drive sustained improvement.
• Assist with operations in corporate restaurants when not engaged in training assignments, including shift coverage and labour support.
• Participate in testing and validation of new products, equipment, procedures, and system rollouts.
• Engage with cross‑functional teams on operational initiatives and continuous improvement projects.
• Deliver onboarding and recalibration training for District Managers.
• Provide restaurant immersion experiences for Support Centre employees.
• Support leadership development initiatives across the business.

Skills

Restaurant operations

Training & coaching

Leadership

Food safety

Communication

Travel readiness

Education

Hospitality or Business Management

Job description

Fat Bastard Burrito is seeking an FBB Operations Trainer to deliver high‑impact training across our restaurant network. You will coach frontline teams and managers, support new store openings, and drive adherence to brand standards with hands‑on sessions, workshops, and field support.

The role partners with franchisees and Ops leadership to elevate guest experience and operational excellence through structured coaching plans, certifications, and ongoing program enhancements.