Restaurant Operations Manager - Shift Lead

Dufry Careers; Montreal (administrative region); On-site; CAD 40,000 - 52,000; Full time

Job summary

HMSHost is seeking a Shift Manager I to assist branch management in executing restaurant operations, ensuring cleanliness, staffing, and high standards. The role supports the AGM/GM in supervising associates, preparing schedules, and maintaining safety and cash-handling procedures.

The ideal candidate has 2+ years in food & beverage, cash handling, and customer service, with at least 6 months of supervisory experience and the ability to manage varied shifts across opening, peak, and closing

Qualifications

• 2+ years in food & beverage, cash handling, and customer service.
• At least 6 months of supervisory or lead experience in a restaurant or production kitchen.
• Ability to read and comprehend instructions, and communicate with customers.

Responsibilities

• Complete opening, daily, and closing procedures in line with policies.
• Supervise day-to-day activities of associates within the unit.
• Participate in interviews and input on hiring decisions.
• Assign tasks, prepare schedules, and ensure shifts are covered.
• Ensure rest breaks and meals are taken by associates.
• Maintain clean, stocked display areas and functioning equipment.
• Operate cash register and handle cash securely following policies.
• Monitor wellness and safety procedures and report concerns.
• Understand Health and Safety activities as per the Manager’s guidelines.
• Place unit orders, receive goods, and process invoices.
• Maintain up-to-date associate contact information.

Skills

Food & beverage experience

Cash handling

Customer service

Supervisory experience

Job description

HMSHost is seeking a Shift Manager I to assist branch management in executing restaurant operations, ensuring cleanliness, staffing, and high standards. The role supports the AGM/GM in supervising associates, preparing schedules, and maintaining safety and cash-handling procedures.

The ideal candidate has 2+ years in food & beverage, cash handling, and customer service, with at least 6 months of supervisory experience and the ability to manage varied shifts across opening, peak, and closing