General Manager I 1

HMSHost; Dorval; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

Paid Time Off

Holiday Pay

Meal Benefits

Transportation Benefits

401(k) Match

Life Insurance

Tuition Reimbursement

Employee Assistance

Career Growth

Referral Program

Job summary

HMSHost is seeking a General Manager I for a QSR restaurant or small cluster near Dorval, Canada. You will oversee operations, staffing, and P&L, ensuring the unit meets high standards of cleanliness, service, and profitability.

You will deploy resources, coach staff, and drive engagement while coordinating with vendors and internal teams. The role demands leadership, compliance with training, and a commitment to HMSHost values.

Qualifications

• Experience managing a QSR restaurant or a cluster of locations.
• Strong leadership with a track record of delivering results.
• Proven ability to manage staffing, scheduling and shift coverage.
• Knowledge of P&L and financial performance; ability to drive profitability.

Responsibilities

• Open and close operations with proper checklists and governance.
• Staff deployment and coaching to achieve business goals.
• Recruiting decisions and promoting HMSHost as an employer of choice.
• Ensure onboarding and compliance with training and badging requirements.
• Monitor financial and operational data to drive unit performance.
• Recognize and motivate staff; support company recognition initiatives.

Skills

Leadership

P&L ownership

Staffing & scheduling

Employee engagement

Diversity & inclusion

Vendor coordination

Tools

MIV

Crunch Time

Kronos

Job description

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• *401(k) retirement plan with company match
• *Company paid life insurance
• *Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Purpose

The purpose of the General Manager I (GM) position is to manage a QSR restaurant or small cluster of restaurants or points-of-sale in close proximity to each other with Sales of generally up to $5M. The GM ensures the restaurant is clean, staffed, open for business, and operates to high operational and financial standards. The GM uses broad discretion and judgement to make great leadership decisions and is responsible for the overall success of the restaurant.

Essential Functions

Open and Close

Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare the restaurant for opening, holding Shift Managers accountable for executing all closing and opening checklist/requirements

Staffing/Deployment

• Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives
• Deploys staff and resources to maximize profitability within the restaurant and accepts P&L responsibility.
• Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
• Provides restaurant staff(s) with consistent support, coaching and encouragement necessary to achieve business goals
• Interviews job candidates, makes hiring, termination, advancement, promotion, or any other status change decisions for associates within the unit. Promotes HMSHost as an employer of choice within the local community
• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant
• Ensures on-boarding and off-boarding of all restaurant associates, to include all activities related to compliance with proper badging requirements, orientation, OJT, and other company training/processes
• Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.
• Recognizes restaurant staff for their contributions and performance, including using Shout-Out tools and materials; supports company recognition initiatives and develops and implements plans that will motivate team.
• Accepts, understands, adopts, trains and champions all Employee Engagement behaviors
• Ensures that the company has most current contact information for all associates working in the restaurant.

  Product Availability/Working Equipment

• Ensures daily orders are prepared and units are stocked with appropriate levels of product and teaches associates these order procedures
• Oversees receiving goods, processing invoices, and contacting vendors for supply chain issues/product availability.
• Maintains proficiency in management information systems and tools like MIV, Crunch Time, Kronos and other programs as utilized by the company.

Monitors and maintains restaurant equipment, schedules routine

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is an equal opportunity employer. It is the Company's policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as "protected characteristics").

Source: HMSHost