restaurant manager

Shiaz Hospitality Inc O / A A&W Restaurant; Toronto; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading restaurant chain in Toronto is hiring a supervisor. The successful candidate will oversee daily operations, manage staff performance, and ensure compliance with health and safety regulations. Requires experience in a supervisory role and strong customer service skills. This is a permanent position offering 32.5 hours per week, with a focus on customer satisfaction and operational efficiency.

Qualifications

• 1 year to less than 2 years of experience in a supervisory role.
• Ability to lead and instruct staff effectively.
• Strong attention to detail and ability to work under pressure.

Responsibilities

• Evaluate daily operations and monitor staff performance.
• Plan and organize daily operations and set work schedules.
• Conduct performance reviews and address customer complaints.

Skills

Customer service

Staff training

Performance monitoring

Inventory management

Negotiation skills

Education

College / CEGEP

Job description

Education : College / CEGEP

Experience : 1 year to less than 2 years

Tasks

• Evaluate daily operations
• Monitor revenues to determine labour cost
• Monitor staff performance
• Plan and organize daily operations
• Set staff work schedules
• Supervise staff
• Train staff
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Negotiate arrangements with suppliers for food and other supplies
• Negotiate with clients for catering or use of facilities
• Participate in marketing plans and implementation
• Leading / instructing individuals
• Address customers' complaints or concerns
• Provide customer service

Supervision

• 5-10 people

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Combination of sitting, standing, walking
• Work Term : Permanent
• Work Language : English
• Hours : 32.5 hours per week