restaurant manager

Siam Bistro; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

Siam Bistro seeks a dedicated Restaurant Manager in Ottawa, responsible for daily operations management, overseeing staff performance, and ensuring high-quality customer service. Candidates should have a college diploma, Smart Serve certification, and relevant experience in the restaurant industry. A strong focus on teamwork, flexibility, and efficient interpersonal skills is essential for success in this fast-paced environment.

Qualifications

• Minimum 1-2 years of experience in restaurant management.
• Smart Serve certification required.
• Experience managing and training staff.

Responsibilities

• Evaluate daily operations and monitor staff performance.
• Plan and organize daily operations.
• Ensure compliance with health and safety regulations.

Skills

Customer service

Team leadership

Inventory management

Operational management

Education

College diploma or certificate

Tools

MS Excel

Point of Sale system

Job description

• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 1 year to less than 2 years
• Thai

Work setting

• Urban area

Tasks

• Evaluate daily operations
• Monitor staff performance
• Plan and organize daily operations
• Train staff
• Determine type of services to be offered and implement operational procedures
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Cost products and services
• Enforce provincial/territorial liquor legislation and regulations
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Negotiate arrangements with suppliers for food and other supplies
• Negotiate with clients for catering or use of facilities
• Participate in marketing plans and implementation
• Leading/instructing individuals
• Address customers' complaints or concerns
• Provide customer service

Supervision

• 16-20 people

Certificates, licences, memberships, and courses

• Smart Serve
• Workplace Hazardous Materials Information System (WHMIS) Certificate

Computer and technology knowledge

• MS Excel
• MS Windows
• MS Word
• Point of sale system

Security and safety

• Criminal record check
• Reference required

Transportation/travel information

• Valid driver's licence
• Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Physically demanding
• Standing for extended periods

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask
• Are you currently legally able to work in Canada?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?

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