Restaurant & Lounge Supervisor

The Midland Hotel; London; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a prestigious hotel known for its elegance and exceptional service as a Supervisor. This role offers the chance to lead a diverse team, ensuring every guest enjoys a luxurious experience. With a focus on creativity and hospitality, you will play a vital role in enhancing the guest experience while benefiting from numerous perks and ongoing training opportunities. Become part of a community that values your contributions and supports your professional growth in a dynamic environment. If you are passionate about hospitality and eager to make a difference, this is the perfect opportunity for you.

Benefits

Special rates on hotel rooms

Company-wide recognition scheme

Meals whilst on duty

Talent referral scheme

Access to Company Pension Scheme

Ongoing job-related training programmes

Wellbeing Support

Qualifications

• Exceptional leadership skills to motivate and guide the team.
• Strong customer service orientation to enhance guest experiences.

Responsibilities

• Support daily operations and supervise service delivery.
• Train and coach new team members to ensure high standards.

Skills

Leadership Skills

Customer Service

Creativity

Education

High School Diploma

Hospitality Management Degree

Job description

The Midland – an oasis in the heart of the city and one of Manchester’s most-loved icons. Our diverse and unique team aims for perfection every time. Over the years, we have hosted rock stars, politicians and even royalty! The Midland is the first choice destination where every stay is exceptional. The Midland is part of the Leonardo Hotels UK&I Limited Edition collection.

As a Supervisor, we want you to bring your warm and easy-going personality to work with you every day. Working your Head of Department, you will motivate the team to ensure our guests take advantage of our award-winning food and drink facilities, and go above and beyond to ensure every guest’s stay is filled with elegance and escapism.

Some of the perks our colleagues enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals whilst on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

As a Supervisor, you will:

• Be yourself!
• Be present on the floor for your team, showing your exceptional leadership skills!
• Be creative and bring ideas to the table
• Support the Bar & Lounge Manager to manage daily operations and supervise service delivery
• Support with the training and coaching of new team members
• Help to meet and exceed guests’ expectations by offering exceptional hospitality

Our story

The Midland is an iconic 4-star Grade II listed hotel in the heart of Manchester. The sophisticated and elegant areas offer an escape from the urban environment – nothing short of a sanctuary! With award-winning food and drink facilities, and the tranquillity of the spa, guests will feel like they have taken a step back in history whilst soaked in luxury. The Midland is part of the Leonardo Hotels Limited Edition collection. Leonardo Hotels operates over 55 hotels across the UK & Ireland, with plans for major expansion over the years; there’s never been a more exciting time to join us!

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!