Restaurant General Manager - Firehouse Subs Saint John West

Firehouse Subs; Saint John; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join Firehouse Subs as a Restaurant General Manager in Saint John, where you'll lead a dynamic team, ensure exceptional guest experiences, and drive operational success. This role offers competitive pay, health benefits, and opportunities for career advancement, making it an ideal position for experienced hospitality professionals.

Benefits

Health benefits

Bonus based on performance

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Tuition assistance

Free gym membership

Qualifications

• 2+ years of management experience in a restaurant.
• Proven ability to lead and motivate a high-performance team.
• Strong understanding of food and labor cost management.

Responsibilities

• Oversee all aspects of restaurant operations.
• Manage inventory, schedules, and labor costs effectively.
• Ensure superior guest service and maintain cleanliness standards.

Skills

Leadership

Communication

Analytical skills

Tools

Microsoft Office

Job description

Restaurant General Manager - Firehouse Subs Saint John West

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Restaurant General Manager - Firehouse Subs Saint John West

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Benefits:

• Health benefits
• Bonus based on performance
• Company parties
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development
• Tuition assistance
• Wellness resources
  
  

Firehouse Subs Restaurant General Manager

Are you an outgoing and high-energy individual who thrives in fast-paced environments?

We are recruiting a Restaurant General Manager to join us in delivering the best subs and guest experience in the industry!

Location: 30 Plaza Ave, Saint John, New Brunswick

Firehouse Subs is a brand founded by two firefighters in 1994, and now has over 1,200 locations in the US and Canada. Our sandwiches are unique because we slice our meats fresh in-house daily, and our steaming process awakens the flavours of our premium meats and cheeses. With generous portions and craveable combinations, our subs are like nothing you've tasted before!

The Restaurant General Manager is responsible for overseeing a team in all aspects of restaurant operations. They will lead, mentor, and support the restaurant team and consistently motivate the team to achieve the highest standard of customer service and ensure efficiency in all aspects of the business. They are a hospitality professional that leads with a guest-centric mentality. This position will lead our Assistant Manager, Shift Leads, and Team Members on the front lines of our operations, adhering to and enforcing our standards, and ensuring that our guests are presented with a great experience..

This position will report to the Director of Operations.

Core Responsibilities:

• Provide leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Firehouse Subs “culture” of a cheerful and fun work environment and Firehouse Subs beliefs and values to adhere to and grow the mission and vision.
• Prepare schedules, manage labour costs, and ensure the restaurant is always properly staffed.
• Full scope inventory management and food cost management. Place orders, ensure product availability, ensure FIFO is being used, ensure food is stored neatly and correctly.
• Assign daily tasks to team members, ensuring daily prep is completed in a timely manner and ensuring the restaurant is setup for success every single day.
• Ensure the profitability of business by operating within established guidelines and requirements for food cost, labor, controllable, utilities and sales growth.
• Measure and evaluate performance standards (KPI’s)
• Develop and implement plans for continuous service improvement.
• Ensure operational and occupational health and safety standards are followed.
• Handle guest problems and complaints in an efficient and positive manner.
• Coordinate and implement current operations game plans and company initiatives in a profitable and timely manner.
• Be accountable for the continuous training and development of the restaurant Assistant Manager, Shift Leaders and Team Members.
• Actively participate in Local Restaurant Marketing in local trade area.
• Implement and promote all Public Safety Foundation initiatives.
• Communicate effectively to the Director of Operations any and all issues that may impact our business.
• Maintain restaurant equipment in full working order and communicates problems immediately.
• Maintain cleaning routines and overall restaurant cleanliness.
  
  

Qualifications And Skills:

• 2+ years of restaurant management experience, or 2+ years in a supervisory role in a restaurant environment
• Possess a positive attitude, be ready and willing to manage their team and serve customers, every day with a smile.
• Be able to hire, train and motivate a high-performance team.
• Understand and be able to manage food and labour costs.
• Understand a Profit and Loss Statement and operate restaurant at maximum profitability.
• Strong communication and interpersonal skills, both written and oral.
• Strong analytical/decision-making skills.
• Leadership skills – able to direct, coach, and supervise a team
• A positive and team-oriented attitude.
• You must be able to perform efficiently during high volume peak periods.
• Must be able to work flexible hours: day, evening, weekends and holidays.
• Ability to multi-task in a fast-paced environment.
  
  

Additional Requirements:

• Able to lift up to 50 lbs
• Familiarity with Microsoft Office suite is required
• This role will require 40 to 44 hours a week or when needed for the business
• This job requires someone who has a valid Drivers License and access to a vehicle
  
  

Benefits:

• Excellent health benefits (medical, dental and vision)
• Free gym membership
• Tuition assistance programs
• Career advancement opportunities
• Paid training and a supportive work environment
• Paid breaks
• Free uniforms
• Free or discounted food and beverages during shifts
• Staff events
  
  

Firehouse Subs is a restaurant chain with a passion for hearty and flavorful food, heartfelt service and public safety. Founded in Jacksonville, Florida in 1994 by brothers and former firefighters Chris Sorensen and Robin Sorensen, Firehouse Subs is a brand built on decades of fire and police service, hot and hearty subs piled high with the highest quality meats and cheeses, and its commitment to saving lives through the establishment of the non-profit Firehouse Subs Public Safety Foundation.

The founders are the real deal, the food is their creation and the brand is a family of franchise operators who share their same passion for generously serving food and community. For the third consecutive year, based on recent Technomic Insight consumer data, Firehouse Subs was named the No.1 brand in the restaurant industry that "Supports Local Community Activities." This year, Firehouse of America and Firehouse Subs suppliers will together donate a portion of purchases at Firehouse Subs locations to the Firehouse Subs Public Safety Foundation for the purchase of lifesaving equipment, with a minimum donation of $1 million.

Our mission is to carry on our commitment to and passion for:

• Hearty and Flavorful Food
• Heartfelt Service, and
• Public Safety
  
  

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise restaurant, and all hiring decisions will be made by the management of this franchise restaurant. All inquiries about employment at this franchise restaurant should be made directly to the restaurant, and not to Firehouse Subs Corporate.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Restaurants

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