Response Operator - Police Services

City of Kelowna; Kelowna; On-site; CAD 1,000; Full time

Job summary

The City of Kelowna is seeking a Response Operator for Police Services. This role involves screening calls, providing information to the public, and supporting police staff. Candidates must be able to work shifts and obtain an RCMP Enhanced Security Clearance.

Qualifications

• Experience operating a multi switchboard phone line.
• Ability to obtain RCMP Security Clearance.

Responsibilities

• Processes and responds to incoming calls and enquiries.
• Provides administrative support to police services.
• Maintains documents and information in databases.

Skills

Communication

Customer Service

Organizational Skills

Education

High School Diploma

Tools

Electronic Document and Records Management Systems

Job description

Please see Special Instructions for more details.

Internal candidates please note that in order to be considered based on your seniority, applications must be received by 4:00pm on May 21, 2025.

Posting Information

Posting Number

Posting Number CK53725P

Position Title

Position Title Response Operator - Police Services

No. of Staff Required

No. of Staff Required 1

Position Type

Position Type FT

If Term position, enter length of Term in months

If Term position, enter length of Term in months n/a

Position Groups

Position Groups CUPE Civic

Division

Division People & Protective Services (DV139)

Department

Department Community Safety (DP115)

Department Name

Branch

Branch Police Information Management (BR272)

Organizational Information

Purpose of your Position - Non Union

Classification Summary - Union

A Response Operator screens and assigns incoming phone calls and provides administrative support to the public, RCMP and Police Services support staff.

Duties - Union

• Processes and responds to all incoming calls and enquiries in a timely and professional manner.
• Provide general information to the public regarding police policies and regulations.
• Creates, maintains and distributes resource material.
• Provides training to new team members.
• Regularly monitor, transfer and respond to Police Services email proxies.
• Creates, updates and maintains documents and information into databases.
• Performs general clerical administrative duties.
• Assists with scanning information and entering updates on various RCMP /Police Specific databases and programs.
• Provide administrative support to assist various departments as/when required.

Results and Activities - Non union

Knowledge - Non Union

Skills & Abilities - Non Union

Posting Text

Physical Demands

Special Instructions to Applicant

Internal candidates please note that in order to be considered based on your seniority, applications must be received by 4:00pm on May 21, 2025.

Additional Hiring Information

Positions that become vacant within the same classification may be filled as a result of this posting if the vacancy occurs within 30 days of closing.

Testing may be required. If no fully qualified candidates apply, those not fully qualified may be considered for a training opportunity. Training rates will apply.

Please attach copies of your education/membership(s) as “other documents”.

Pay Rate

Pay Rate 29.51

Posting Date

Posting Date 05/14/2025

Closing Date

Closing Date 05/28/2025

Days of Work

Days of Work 6 on, 3 off

Standard Hours per Day 7

Hours of Work

8:00am-4:00pm x3 days
4:00pm-12:00am x3 days
3 days off

Work Location

Work Location POLICE SERVICES BUILDING

Specify Work Location

Documents Needed to Apply

Required Documents

Resume

Cover Letter

Optional Documents

Other Document 1

Other Document 2

Other Document 3

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you possess or have the ability to obtain an RCMP Security Clearance?
  • No
  • No but I am able to obtain
  • Yes, I currently have
• * This position requires an RCMP Enhanced Security Clearance that has a processing time of up to 6 months which will delay the actual start date for the position.
  • I have read this statement and understand this condition.
• * This position requires an RCMP Enhanced Security Clearance. For Enhanced Security Clearances, the individual must have Canadian citizenship or Permanent Resident status. Do you possess either Canadian citizenship or Permanent Resident status?
  • No
  • Yes
• * How many years experience so you have operating a multi switchboard phone line?
  • None
  • 1-2 years
  • 3-4 years
  • more than 4 years
• * Police Services operates 365 days a year. This position requires you to work day and night shifts, including weekends and holidays; are you available to work these types of shifts?
  • Yes
  • No
• * Do you have experience in Electronic Document and Records Management Systems?
  • None
  • 0 to 1 year
  • 1 to 2 years
  • 2 to 4 years
  • Over 5 years