Responsable de l'expérience client à l'accueil

Creaform; Lévis; On-site; CAD 35,000 - 45,000; Full time

Job summary

Creaform is seeking a Receptionist/Administrative Assistant to be the first point of contact in our Lévis office. Responsibilities include managing communications, welcoming visitors, and supporting team activities to ensure a professional atmosphere. The ideal candidate is bilingual, organized, and possesses a solid background in customer service or hospitality.

Qualifications

• Excellent command of French and English, both oral and written.
• Ability to manage multiple tasks and respond to emergencies.
• Experience handling confidential information professionally.

Responsibilities

• Receive and manage telephone calls and emails.
• Greet and assist visitors according to safety rules.
• Keep common areas clean and order supplies.

Skills

Communication

Customer Service

Organization

Education

Background in hospitality or customer service

Tools

Microsoft Office Suite

Job description

As Creaform's first voice, first smile and first impression, you play a key role with our employees, customers, partners and visitors. Your presence ensures a smooth day-to-day flow, facilitates internal and external communication, and contributes to maintaining a welcoming and professional atmosphere.

Key responsibilities :

• Receive telephone calls and voice messages and forward them to the appropriate people;
• Manage Creaform's generic e-mail address and forward to appropriate persons;
• Greet, assist or direct visitors, suppliers, employees and other persons in accordance with Creaform safety rules;
• Answer general questions and inquiries;
• Keep common areas clean, tidy and welcoming, and maintain the coffee machine - it's a central part of office life;
• Order office supplies and fresh fruit for employees, and keep inventories up to date.
• Receive and dispatch various parcels and mail;
• Control visitor access and manage building access cards.
• Contribute to team efficiency by providing administrative support, or assistance with internal events
• As required, take on additional responsibilities and tasks, and participate in special projects.

Ideal profile :

• Good communication skills, facilitated by an excellent mastery of French and English (oral and written)
• Ability to create a warm and professional atmosphere with a smile, friendliness, professionalism and attention to detail
• Ability to manage several tasks simultaneously and deal with emergencies, taking into account the priorities and needs of each person and avoiding becoming overwhelmed or frustrated oneself.
• A background in hospitality, customer service, secretarial work or a similar field will make all the difference.
• Perfect command of the Office suite (Word, Excel, Outlook, etc.) and hands-on experience with office equipment (printer, badge management system, etc.)
• Ability to handle sensitive and confidential information with professionalism