Responsable de l'expérience client à l'accueil

Creaform Deutschland GmbH; Canada; On-site; CAD 35,000 - 50,000; Full time

Job summary

Creaform is seeking a Receptionist to serve as the first point of contact for employees, customers, and visitors. The role involves managing calls and emails, assisting visitors, and ensuring a professional environment. Ideal candidates will have strong communication skills in French and English, alongside a background in hospitality or customer service. This position offers the opportunity to work in a dynamic, high-tech environment.

Qualifications

• Excellent command of French and English (oral and written).
• Ability to handle sensitive information with professionalism.
• Experience in secretarial work or a similar field is an advantage.

Responsibilities

• Receive and manage telephone calls and messages.
• Greet and assist visitors in accordance with safety rules.
• Maintain a clean and welcoming office environment.

Skills

Communication

Multitasking

Professionalism

Attention to Detail

Education

Background in Hospitality or Customer Service

Tools

Office suite (Word, Excel, Outlook)

Office equipment management

Job description

As Creaform's first voice, first smile and first impression, you play a key role with our employees, customers, partners and visitors. Your presence ensures a smooth day-to-day flow, facilitates internal and external communication, and contributes to maintaining a welcoming and professional atmosphere.

Key responsibilities:

• Receive telephone calls and voice messages and forward them to the appropriate people;
• Manage Creaform's generic e-mail address and forward to appropriate persons;
• Greet, assist or direct visitors, suppliers, employees and other persons in accordance with Creaform safety rules;
• Answer general questions and inquiries;
• Keep common areas clean, tidy and welcoming, and maintain the coffee machine - it's a central part of office life;
• Order office supplies and fresh fruit for employees, and keep inventories up to date.
• Receive and dispatch various parcels and mail;
• Control visitor access and manage building access cards.
• Contribute to team efficiency by providing administrative support, or assistance with internal events
• As required, take on additional responsibilities and tasks, and participate in special projects.

Ideal profile:

• Good communication skills, facilitated by an excellent mastery of French and English (oral and written)
• Ability to create a warm and professional atmosphere with a smile, friendliness, professionalism and attention to detail
• Ability to manage several tasks simultaneously and deal with emergencies, taking into account the priorities and needs of each person and avoiding becoming overwhelmed or frustrated oneself.
• A background in hospitality, customer service, secretarial work or a similar field will make all the difference.
• Perfect command of the Office suite (Word, Excel, Outlook, etc.) and hands-on experience with office equipment (printer, badge management system, etc.)
• Ability to handle sensitive and confidential information with professionalism

We work in a lively and dynamic high-tech environment where everything evolves at a rapid pace and everyone is extremely motivated.

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