Responsable d’architecture (architecte de solutions principal(e)), plateforme ServiceNow

Export Development Canada; Ottawa; Hybrid; CAD 94,000 - 127,000; Full time

Job summary

An established industry player is seeking a Senior Solutions Architect to lead the ServiceNow Platform initiatives. This pivotal role involves designing and implementing robust solutions that align with business goals while ensuring optimal performance and security. You will collaborate closely with various stakeholders to translate requirements into effective ServiceNow solutions, mentor teams, and drive architectural excellence. Join a forward-thinking organization that values innovation and impact, where your expertise will empower Canadian businesses to thrive in a global market. This is a unique opportunity to shape the future of digital solutions in a hybrid work environment.

Benefits

Relocation assistance

Performance-based incentives

Professional development opportunities

Inclusive work environment

Qualifications

• 7+ years of experience delivering IT solutions as a Solutions Architect.
• 5+ years of applied experience on the ServiceNow platform.

Responsibilities

• Serve as the Architecture Owner, facilitating overall solution design.
• Develop architectural blueprints for ServiceNow implementations.

Skills

Solutions Architecture

ServiceNow Expertise

Cloud Technologies

APIs and Microservices

Analytical Skills

Communication Skills

Education

Undergraduate Degree in Computer Science

Software Engineering or related field

Tools

ServiceNow

Microsoft Azure

Architectural Tools

Job description

Description - Architecture Owner (Senior Solutions Architect), ServiceNow Platform (000537)

Posting Date:

Mar 6, 2025, 1:02:04 PM

Primary Location:

Job Type:

Permanent

Schedule:

Full-time

Export Development Canada (EDC) is a financial Crown corporation dedicated to helping Canadian businesses make an impact at home and abroad. EDC offers financial products and knowledge to help Canadian businesses confidently enter new markets, reduce financial risk, and grow their business.

When you join our team, you’ll be helping Canadian businesses learn the endless possibilities that open to them through export and help bring their vision, passion, and innovation to the world. Your knowledge and expertise will support more than 25,000 Canadian businesses and their customers in as many as 200 markets worldwide. You’ll work amongst the best and brightest in an inclusive, collaborative environment that fosters professional development and success. And you’ll know that you’re making an impact every day – for businesses, for Canada and for the people you work with.

Are you ready to make an impact? Join EDC, recognized as a Top 100 and Top Family-Friendly Employer, as we take on the risk so Canadian businesses can take on the world. #LI-Hybrid

Team & Job Overview

The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to take on the world, by seamlessly delivering secure and reliable digital experiences. Digital & Technology Solutions has set out to achieve the following objectives for EDC:

• Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC’s 2030 business transformation.
• Establish and manage the rolling 3 Year Digital Roadmap that sequences the technology outcomes required to achieve the technology target state and facilitate its execution across all domains in the organization.
• Keep pace with industry trends and emerging technologies, ensuring EDC has access to the digital technology tools it needs to stay relevant in the market and grow Canadian global trade.
• Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences.

The Architecture Owner (Senior Solutions Architect), ServiceNow Platform will be part of the Architecture Owners Chapter and assigned to the ServiceNow Platform team. This role works in collaboration with the business context and requirements and propose technical solutions that are implemented with the ServiceNow platform. The Architecture Owner (Senior Solutions Architect), ServiceNow Platform works in close collaborations with other Architecture Owners close to the business side and knowledgeable of EDC’s wide technical environment.

The Architecture Owner (Senior Solutions Architect), ServiceNow Platform technical expertise is broad and covers all aspects of the platform such as integration and data management (CSDM), IT solution design and architecture around ServiceNow, platform performance and scalability, technical leadership and collaboration with the team and with the business and technical stakeholders. Expect to be immersed in the Microsoft Azure environment, business intelligence, data visualization, operational reporting and ETL frameworks, integration, API, Portals, Content Management, ERPs, Workflow, Digital Design, Customer/User Experience, and Security.

To be successful in this role, you will have to use your design skills, analytical aptitude, and high level of communication both oral and written.

Key Responsibilities:

• Serve as the Architecture Owner, facilitating the creation, evolution of the overall solution design with respect to the ServiceNow best practices and team standards.
• Develop and maintain architectural blueprints for ServiceNow implementations, ensuring alignment with business goals and technical standards of EDC such as the Well-Architected Framework.
• Design solutions in the core platform and the business space, such as CSM, HRSD, SecOps, and WSD.
• Provide technical guidance and mentorship to the different teams, ensuring best practices and high-quality deliverables.
• Work closely with business stakeholders, project managers, and other architects, business analysts and third-party vendors to gather requirements and translate them into effective ServiceNow solutions.
• Oversee the configuration, customization, and maintenance of the ServiceNow platform, ensuring optimal performance, scalability, and security.
• Stay updated with the latest ServiceNow features and industry trends, and proactively recommend improvements to enhance platform capabilities.
• Conduct workshops for stakeholders to convert vision and value, business requirements into efficient solution designs. Frequently engage with the Enterprise Architects.
• Create and define operating models, capability models, and technical architectural models.
• Participate in strategic planning and align technology initiatives with organizational goals.
• Oversee the implementation and operationalization of end-to-end solutions.
• Work with the Admin team and the service tower team to address architecture questions with the team to ensure consistent and sound solutioning.
• Document architecture solutions using architect tools such as diagrams at multiple levels of abstractions, documentation and technical presentations.
• Ensure consistency in architecture and engineering approaches.

Screening Criteria

• Undergraduate Degree in Computer Science, Software Engineering or related field.
• Minimum 7 years of experience delivering IT solutions as a Solutions Architect.
• Minimum of 5 years of applied experience on the ServiceNow platform.
• Minimum 2 ServiceNow Certifications, such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and Certified Application Developer (CAD) or any other ServiceNow certifications.
• Key understanding of solutions related to a modern ecosystem: such as domain architecture, microservices, APIs, streaming, Cloud technologies, real-time dataflows, orchestration, Cloud, and DevOps.

Assets

• Strong communication skills with ability to align organization on complex technical decisions.
• Strong understanding of Disciplined Agile principles and the Architecture Owner role.
• Excellent analytical skills, ability to resolve problems and make decisions.
• Deep technical knowledge; architecture and development patterns and practices.
• Experience managing technical priorities within the backlog.
• Bilingual in both official languages (English and French).
• Architecture Owner 18: Salaries typically range from $94,664 to $126,219 annually, based on qualifications and experiences, plus a performance-based incentive.

Location

• Export Development Canada is a hybrid work environment.
• This role may be performed from EDC’s headquarters in Ottawa, or from the Community Hub in Toronto, Mississauga, Montreal, Laval, Brossard, Calgary, Vancouver, or Halifax.
• Relocation assistance is available for eligible candidates.

EDC's Commitment to Employment Equity

EDC is committed to employment equity and achieving a diverse workforce. EDC actively encourages applications from women, Aboriginal peoples, visible minorities, persons with disabilities and members of the 2SLGBTQI+ community. If selected for an interview, please advise us if you need any special accommodation.

How to apply
Only candidates selected for an interview will be contacted. Application deadline : Mar 21, 2025, 10:59:00 PM Candidates must meet the requisite government security screening requirements.