Resources Specialist, Materials Management - Tier 2

Multiview; Canada; Remote; CAD 65,000 - 85,000; Full time

Job summary

A leading financial services firm is seeking a Technical Support Specialist to provide front-line support to clients. This remote role requires a strong understanding of financial systems and at least 3 years of experience in a client-facing position. You will collaborate with various teams to resolve client concerns and enhance service delivery. Ideal candidates possess excellent problem-solving and communication skills while working in a supportive environment.

Benefits

Opportunity for career advancement

Supportive work environment

Engage with diverse clients

Qualifications

• Minimum of 3 years of experience in a technical support or client-facing role.
• Strong understanding of financial systems and materials management.
• Exceptional written and verbal communication skills.

Responsibilities

• Provide front-line support to clients on escalated technical issues.
• Utilize the Multiview Financial system to address client needs.
• Document client interactions and solutions for future reference.

Skills

Problem-solving skills

Communication skills

Attention to detail

Tools

Multiview Financial software

Job description

Overview

Employer Industry: Financial Services

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Work remotely from anywhere within Canada
• Supportive and collaborative work environment
• Engage with a diverse range of clients and technical challenges
• Chance to enhance your problem-solving and technical support skills

Responsibilities

• Provide front-line support to clients on escalated technical issues and queries
• Utilize the Multiview Financial system to address client needs effectively
• Collaborate with various teams to resolve client concerns and improve service delivery
• Document client interactions and solutions for future reference
• Assist in training and onboarding new team members on technical processes

Qualifications

• Minimum of 3 years of experience in a technical support or client-facing role
• Strong understanding of financial systems and materials management
• Excellent problem-solving skills and attention to detail
• Exceptional written and verbal communication skills
• Ability to work independently and manage multiple tasks simultaneously

Preferred Qualifications

• Experience with Multiview Financial software or similar financial management systems
• Previous experience in a remote work environment
• Familiarity with materials management processes and best practices
• Additional certifications related to technical support or financial services

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