Resource Scheduler

ASP Incorporated; Burlington; On-site; CAD 45,000 - 65,000; Full time

Job summary

A.S.P. Incorporated is seeking a dedicated Resource Planner to optimize staff scheduling and operations. In this key role, you will ensure proper staffing across multiple job sites while managing reports and compliance. The ideal candidate will be organized, have strong communication skills, and thrive in a fast-paced environment. Offering competitive salaries and flexible scheduling options, A.S.P. values personal and professional growth of its team members.

Benefits

Competitive salaries offered

Flexible scheduling options available

Opportunities for personal and professional growth

Qualifications

• Experience as a scheduler, planner, or staffing coordinator is an asset.
• Experience with databases in scheduling environments preferred.
• 12-hour shifts in a continental rotation.

Responsibilities

• Manage staff scheduling and staffing levels.
• Document work hours and maintain schedules.
• Resolve employee complaints and coordinate with HR.

Skills

Strong communication skills

Customer service skills

Problem-solving

Multitasking

Education

High School Diploma (Grade 12 or GED)

Tools

Microsoft Word

Excel

Internet Explorer

MS Outlook

Job description

RESOURCE PLANNER

A.S.P. Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. We employ over 2000 employees and are a subsidiary of ICTS EUROPE, operating in 22 countries with more than 17,000 professionals. A.S.P. services some of the largest airports in Canada and has a significant presence in the Commercial and Residential spaces in Ontario and Alberta.

A.S.P. is seeking a Resource Planner to manage staff scheduling to ensure smooth operations. The ideal candidate will work with integrity, respect, and maintain confidentiality.

Responsibilities:

• Staffing all open hours and communicating to ensure proper staffing levels.
• Designing, maintaining, and implementing schedules for all job sites as required.
• Maintaining and providing reports, ensuring electronic reports are transmitted as per requirements.
• Documenting work hours, time differences, and employee changes accurately in online systems.
• Assigning and re-assigning staff according to site needs and procedures.
• Filling vacancies due to absences and communicating with Human Resources regularly.
• Tracking and submitting additional costs for training and unbillable overtime.
• Analyzing scheduling trends and assisting in tracking them.
• Maintaining communication with all operational stakeholders.
• Reporting non-compliance with policies, procedures, or violations of collective agreements if applicable.
• Communicating data related to employee lateness, illness, or positive feedback to the Manager, Resource Planning.
• Resolving employee complaints promptly or referring them to management, HR, or Area Manager.
• Disseminating duties and assigning tasks to staff.
• Work schedule may include days, evenings, nights, and weekends as organizational needs dictate.
• Demonstrating effective collaboration with employee groups and building organizational partnerships.

Qualifications:

• High School Diploma (Grade 12 or GED) or equivalent education.
• Experience as a scheduler, planner, or staffing coordinator in a fast-paced 24/7 environment is an asset.
• Experience with databases, preferably in scheduling environments.
• Proficiency in Microsoft Word, Excel, Internet Explorer, MS Outlook, and typing skills.
• Strong communication and customer service skills.
• Ability to handle difficult callers, stressful situations, and multitask professionally.
• Understanding of interdepartmental relationships and goals related to resource planning.
• Full-time position with potential weekend work.
• 12-hour shifts in a continental rotation.
• Motivated by problem-solving and embracing new challenges.

Why work with A.S.P:

• We value our team’s personal and professional growth.
• Competitive salaries offered.
• Flexible scheduling options available.