Resource Management Technology Manager, Audit Operations

KPMG Canada; Ottawa; On-site; CAD 73,000 - 110,000; Full time

Job summary

An established industry player seeks a Resource Management Technology Manager for Audit Operations. This pivotal role involves optimizing Workforce Management tools and collaborating with diverse teams to enhance audit quality controls. You will develop reports, coordinate User Acceptance Testing, and manage service agreements while providing first-level support for Workforce Tools. The ideal candidate will possess strong analytical skills, technical proficiency in Excel and PowerBI, and the ability to communicate effectively with both technical and non-technical stakeholders. Join a dynamic team and contribute to innovative solutions that drive success in audit operations.

Benefits

Comprehensive Benefits Package

Potential Bonuses

Diversity and Inclusion Initiatives

Qualifications

• Strong analytical and problem-solving skills are essential.
• Experience in UAT/QA Testing and leading requirement walkthroughs.
• Ability to translate technical info for non-technical users.

Responsibilities

• Develop reports integrating tools like eQualify, GLMS, Retain, and CEAC.
• Coordinate User Acceptance Testing for system enhancements.
• Serve as the main liaison between end-users, IT, and project teams.

Skills

Analytical Skills

Problem-Solving Skills

Technical Proficiency in Excel

Technical Proficiency in PowerBI

User Acceptance Testing (UAT)

Communication Skills

Interpersonal Skills

Planning Skills

Organizational Skills

Adaptability to New Technology

Education

Experience in Professional Services Industry

Proficiency in English

Tools

PowerBI

eQualify

GLMS

Retain

CEAC

Job description

Resource Management Technology Manager, Audit Operations

Join to apply for the Resource Management Technology Manager, Audit Operations role at KPMG Canada

Overview

At KPMG, you’ll join a diverse team of problem solvers, dedicated to turning insight into opportunities for clients and communities worldwide.

The Workforce Optimization (Resource Management) team is a vital part of KPMG’s National Audit Operations, focusing on centralization, standardization, and automation to support audit teams. This role involves supporting business applications related to resource management, accreditation, audit quality controls, capacity management, and key metrics.

This position requires collaboration with IT, the Department of Professional Practice, end-users, and project teams, providing expert support to optimize Workforce Management tools. It demands both technical skills and leadership to manage current and new tools, encouraging innovation and questioning the status quo.

What You Will Do

• Develop reports integrating tools like eQualify, GLMS, Retain, and CEAC
• Coordinate User Acceptance Testing for system enhancements
• Serve as the main liaison between end-users, IT, and project teams
• Analyze and recommend changes to processes and data flows
• Improve procedures and documentation for control compliance
• Participate in system implementations, ensuring requirements are met
• Maintain audit workforce tools, manage service agreements, log issues, and oversee change orders
• Identify pain points, improve processes, and support documentation
• Provide first-level support for Workforce Tools, escalating as needed
• Administer applications, manage access, permissions, and reporting
• Suggest enhancements to IT, prioritize requests
• Resolve complex technical issues and collaborate with RPA teams
• Build strong relationships across the organization
• Assist with report development, especially using PowerBI

What You Bring To The Role

• Strong analytical and problem-solving skills
• Technical proficiency in Excel and PowerBI
• Experience in UAT/QA Testing
• Ability to lead requirement walkthroughs
• Excellent communication and interpersonal skills
• Ability to translate technical info for non-technical users
• Strong planning and organizational skills
• Client-centered approach and teamwork skills
• Adaptability to new technology
• Experience in professional services industry is preferred
• Proficiency in English

This role offers a salary range of $73,000 to $109,500, with potential bonuses, based on skills and experience. KPMG provides a comprehensive benefits package.

Our Values

Integrity, Excellence, Courage, Together, and For Better guide us. We are committed to diversity, inclusion, and providing accommodations throughout the recruitment process.