Resource Management Technology Manager, Audit Operations

KPMG Canada; Kelowna; On-site; CAD 73,000 - 110,000; Full time

Job summary

An established industry player is seeking a Resource Management Technology Manager to enhance audit operations through innovative technology solutions. This role involves collaborating with IT and various stakeholders to optimize resource management tools, ensuring compliance, and driving efficiency in audit processes. The ideal candidate will possess strong analytical and problem-solving skills, along with technical proficiency in tools like PowerBI and Excel. Join a diverse team dedicated to turning insights into opportunities and making a meaningful impact in the professional services sector. Embrace the challenge of leading technology initiatives in a dynamic environment.

Qualifications

• Strong analytical and problem-solving skills are essential.
• Technical proficiency in Excel and PowerBI is required.
• Experience in UAT/QA Testing is a must.

Responsibilities

• Build reports integrating various tools for Workforce Optimization.
• Coordinate User Acceptance Testing for new tools.
• Analyze business processes and recommend improvements.

Skills

Analytical Skills

Problem-Solving Skills

Technical Proficiency in Excel

Technical Proficiency in PowerBI

UAT/QA Testing

Excellent Communication Skills

Interpersonal Skills

Planning and Organizational Skills

Client-Centered Project Approach

Teamwork and Collaboration Skills

Adaptability to Evolving Technology

Understanding of Professional Services Industry

Business-Level English Proficiency

Tools

PowerBI

eQualify

GLMS

Retain

CEAC

Job description

Resource Management Technology Manager, Audit Operations

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Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.

The Workforce Optimization (Resource Management) team is an integral part of KPMG’s National Audit Operations Team, deploying programs focused on centralization, standardization, and automation to support audit engagement teams in performing effective and efficient audits. Workforce Optimization aims to standardize and optimize resources for our firm, our audit clients, and our people.

The Workforce Optimization Technology Manager plays a key role supporting business application tools related to resource management, accreditation, Audit Quality Controls, capacity management, and key metrics. This involves collaboration with IT professionals, the Department of Professional Practice, end-users, and other stakeholders to ensure optimal utilization of Workforce Management tools.

This highly visible role requires technical acumen and leadership skills to drive the execution of current and new tools. Creativity, questioning, and challenging the status quo are essential qualities for success.

What You Will Do

• Build reports integrating tools like eQualify, GLMS, Retain, and CEAC for Workforce Optimization
• Coordinate and develop User Acceptance Testing (UAT) for enhancements or new tools
• Act as the primary liaison between end-users, IT support, the Department of Professional Practice, other member firms, and project teams
• Analyze current business processes and data flows, recommending improvements
• Ensure control compliance while updating procedures and documentation
• Participate in system implementations, analyzing requirements, and making recommendations
• Maintain Audit Workforce Tools, review statements of work, service level agreements, log issues, and follow up on outcomes
• Identify pain points, improve processes, and support documentation
• Provide first-level support for Workforce Tools, escalate issues, and follow up
• Administer applications, manage access, permissions, reporting, and analytics
• Provide feedback and prioritize enhancement requests to IT
• Solve complex technical problems and recommend solutions
• Collaborate with RPA team for process development and enhancements
• Build strong relationships and communicate proactively across teams
• Assist with report development and execution using PowerBI

What You Bring To The Role

• Strong analytical and problem-solving skills
• Technical proficiency in Excel and PowerBI
• Experience in UAT/QA Testing
• Ability to lead requirement walkthroughs with stakeholders and technical teams
• Excellent communication and interpersonal skills
• Ability to translate technical info for non-technical users
• Strong planning and organizational skills
• Client-centered project approach
• Teamwork and collaboration skills
• Adaptability to evolving technology
• Understanding of or experience in professional services industry
• Business-level English proficiency

This role requires fluency in English for supporting and collaborating with colleagues and stakeholders.

Compensation and Benefits

The base salary range is $73,000 to $109,500, potentially supplemented by bonuses. Salary offers depend on location, skills, and qualifications. KPMG also offers a comprehensive Total Rewards program.

Our Values

Integrity, Excellence, Courage, Together, and For Better guide our work and culture. We are committed to diversity, inclusion, and providing accommodations throughout the recruitment process. For support, contact KPMG’s Employee Relations Service at 1-888-466-4778.

Additional Details

Position: Full-time, Seniority level: Not Applicable, Function: Information Technology