Resource Counsellor

Career Edge- Youth Habilitation Quinte Inc.; Campbellford; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading organization specializing in employment services, Career Edge, is seeking a Resource Counsellor for its Campbellford location. In this full-time permanent role, you will provide essential support to clients in their job search efforts, ensuring exceptional customer service and a welcoming environment. Ideal candidates will possess strong interpersonal skills and a thorough understanding of local resources.

Qualifications

• Minimum of two years of related experience preferred.
• Excellent interpersonal skills and ability to multitask.

Responsibilities

• Greet clients and provide general information.
• Coach clients on employment and life skills.
• Assist with resume development and job search efforts.

Skills

Excellent communication

Customer service skills

Research abilities

Time management

Knowledge of local labour market

Strong computer knowledge

Education

College diploma in a related field

Tools

Microsoft Office

EOIS-CaMs

Databases

Job description

Youth Habilitation Quinte Inc.’s Employment Ontario Employment Services Program, known as Career Edge, requires a Resource Counsellor to provide services in its Campbellford location. This is a full-time permanent position commencing as soon as possible.

Who We Are
Career Edge specializes in employment and career development and has been offering free employment services to the general public since 1987. We also connect people to education, training, community services and a variety of other programs. Whether someone is looking for their first job or their last, or they’re an employer looking for employees, Career Edge is proud to offer a wealth of services and is excited to work with any job seeker or employer!

Who You Are
As a Resource Counsellor you are part of our Employment Services team and are the first point of contact for our clients. Your passion for providing exceptional customer service contributes to creating a safe and welcoming environment for clients.

You enjoy working with people, have excellent interpersonal skills, are organized, and can work effectively with a variety of software programs. This role will have you greeting clients, answering incoming telephone calls, providing clients with general information and resources and coaching clients on key employment and life skills in our Resource Centre. Responsibilities include assessing clients for available services, booking appointments and referring clients to appropriate community resources. You will also assist clients through their job search efforts including resume development, employment applications and clerical support such as printing and faxing.

· Engaging personality to work effectively with the public

· Excellent communication and customer service skills

· Strong research abilities to identify local resources and community supports

· Excellent time management skills and ability to multitask in a busy environment

· Knowledge of the local labour market and labour legislation

· Strong computer knowledge (Microsoft Office, EOIS-CaMs, email, databases)

Qualifications Required:

· College diploma in a related field preferred

· Minimum of two years of related experience is preferred

If we sound like someone you’d like to work with and have the required skills for this position, please submit your cover letter and resume to:

All applicants are appreciated for their interest and effort in applying. Only candidates selected for interviews will be contacted.

Youth Habilitation Quinte Inc./Career Edge welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.