Resource Coordinator

Easter Seals Alberta; Calgary; On-site; CAD 40,000 - 55,000; Full time

Job summary

A disability support organization in Calgary seeks a Resource Coordinator to provide support to individuals and families with disabilities. Responsibilities include guiding clients through programs, managing referrals, and maintaining records. Candidates should have experience in case management and strong communication skills. This is an on-site role with no remote options.

Qualifications

• 1 year of experience in case management or support.
• Experience working with people with disabilities is an asset.
• Excellent communication, organization, and writing skills.

Responsibilities

• Serve as a central point of contact for individuals and professionals.
• Ensure referrals are reviewed and managed.
• Guide individuals through training programs.

Skills

Communication skills

Organization skills

Problem-solving skills

Interpersonal skills

Empathy

Tools

SharePoint

Job description

Are you passionate about working with Albertans with disabilities and supporting your local community? Do you have what it takes to champion our Vision to Inspire Potential, Build Community and Enrich Lives?

Easter Seals Alberta (ESA) is a provincial not-for-profit organization that has been in existence for over 70 years. Our mission is to provide services that foster inclusion, independence, and recreation for individuals with disabilities and medical conditions. We strive to ensure that the resources Albertans need for an independent and full life are available.

Easter Seals fosters a work environment that is inclusive as well as diverse, where our people can be themselves, every idea and perspective is valued to reflect the people we serve.

Reporting to the Family Resource Lead, the Resource Coordinator is responsible for providing direct service to the disability community by supporting individuals, families, caregivers, and professionals through fostering resilience, independence, and inclusion within our community, ensuring every family has the resources, funding, equipment, and knowledge they need to navigate obstacles, build strong support networks, reduce vulnerability, and advocate for themselves and their loved ones. This position will provide direct service support through Easter Seals Alberta Family Resource Center programs of Accessibility, Family Support, PDD and FSCD Training.

Please note: This role is based on-site at our Midpark office and does not offer remote work options

General Expectations

• Embrace a culture of continuous learning and development to ensure all individuals, families, professionals, and the ESA team have access to the most current information and resources.
• Provide individuals, families, and professionals with family centered care through empathy, compassion, and understanding. Consistently ensuring a high degree of service and support.
• Communicate appropriately and effectively with all team members. Encourage, support, and empower all team members to be the best version of themselves.
• Respect and follow office procedures, policies, and protocol.
• Support diversity, equity, inclusion, and social justice practices and principles into the organization.
• The ability to adapt individual behavior and go above and beyond to support emergent needs internally with colleagues and externally with families.
  
  

Responsibilities:

• Serve as a central point of contact for individuals, caregivers, and professionals within the community.
• Ensure referrals are reviewed, prioritized, and managed.
• Support individuals, caregivers, and professionals with applications for PDD, FSCD, and Accessibility Supports programs.
• Guide individuals, caregivers, and professionals through PDD & FSCD training programs.
• Review and manage Equipment Loan Program applications and attend triage meetings.
• Issue purchase orders to suppliers for equipment ordered.
• Arrange equipment loans, complete and process documentation, and equipment delivery.
• Maintain accurate and up-to-date records of client documents, service plans, progress notes, and correspondence.
• Seek appropriate consultations (internal and external) to ensure the best support is provided to individuals, caregivers, and professionals.
• Provide support to families with navigating available community resources and access financial assistance programs.
• Ensure follow-up procedures are maintained to ensure individuals, caregivers, and professionals have access to information and resources within a timely manner.
• Provide changes in agency/community programing to the Family Resource Specialist.
• Identify resource gaps and communicate with the Family Resource Specialist.
• If or when a crises call is received, offer emotional support, practical assistance, and linkage to appropriate services to help stabilize the situation and prevent further escalation. Connect with Family Resource Lead for support.
• Support Family Resource Specialist with Peer Connection Support & virtual programs.
• Support Family Resource Specialist with the Disability Travel Card and Scholarship Programs.
• General data entry and telephone answering.
• Attend events as required to support and promote agency.
• Other duties as assigned.
  
  

Qualifications:

• 1 year of experience in case management or support.
• Experience as a counsellor is an asset.
• Excellent communication, organization, and writing skills.
• Ability to take initiative.
• Experience working in SharePoint is an asset.
• Knowledge of challenges affecting people with pan-disabilities is an asset.
• Experience working with people with disabilities and chronic medical conditions is an asset.
• Knowledge of medical terminology is an asset.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Team builder who engages & motivates team members.
• Able to work collaboratively with colleagues.
• Innovative thinking, flexible & change oriented.
• Translates “how we’re doing” data into “how we can make it better”.
• High degree of accuracy and attention to details.
• Excellent interpersonal and problem-solving skills.
• Strong work ethic.
• Clear Enhanced Police Information Check