Resort Services Sales Supervisor - Winter 25 / 26

Big White Ski Resort Ltd; Kelowna; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Resort Services Supervisor to assist in managing the Activities and Tickets teams. This full-time seasonal position requires strong communication skills, supervisory experience, and the capacity to thrive in a fast-paced environment. Responsibilities include overseeing team duties, ensuring exceptional customer service, and assisting with administration tasks.

Qualifications

• Proven experience supervising a team.
• Excellent organization, time management and communication skills.
• Flexible availability including evenings and weekends.

Responsibilities

• Oversee daily duties of Activities and Tickets teams.
• Assist with guest complaints and feedback.
• Communicate effectively with all departments regarding guest experience.

Skills

Customer Service

Communication

Self-Motivation

Organization

Teamwork

Attention to Detail

Tools

Microsoft Office

Job description

Job Category : Hospitality - Resort Services

Requisition Number : RESOR001377

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• Full-Time
• On-site

Locations

Showing 1 location

Big White Ski Resort

Kelowna, BC V1P1P3, CAN

Description

Reports to : Resort Services Managers

Employment : Full-Time, Seasonal (November to Mid-April)

Compensation : $21.00 / hour, + overtime as needed

Job Description :

Responsible for assisting the Resort Services Managers in coordinating aspects of the Resort Services Department including the Activities team and Tickets team.

The Resort Services Supervisor must thrive in a fast-paced environment with limited supervision, and quickly comprehend and act on changing priorities when necessary. They must demonstrate superior customer service, interpersonal communication and written communication skills.

Position Duties and Responsibilities :

• Oversee daily duties of Activities and Tickets teams to ensure work is completed in an efficient manner
• Assist the Activities and Tickets team in handling guest complaints and feedback in a professional and timely manner, bringing in the Resort Services Managers when / if required.
• Assist Resort Services Managers with administrative tasks, including but not limited to invoices, inventory management / ordering and staff scheduling / assignment
• Assist in the delivery of Special Events programming as organized by the Resort Services Managers
• Disseminate information to relevant teams as required by the Resort Services Managers regarding activities and events
• Communicate effectively with all departments regarding guest experience
• Provide exceptional customer service at the Activities and Tickets Desk as required
• Provide Support / leadership to staff
• Other duties as requested by resort management

Position Requirements and Skills :

• Proven self-motivation, ability to work well with minimum supervision
• Proven experience supervising a team
• Excellent organization, time management and communication skills
• Must have a high level of attention to detail
• Work well within a diverse team environment
• Flexible availability : including evenings, early mornings, weekends and statutory holidays
• Tourism / Hospitality experience is an asset
• Microsoft Office proficiency is an asset
• RTP One Resort experience is an asset
• FareHarbor experience is an asset
• Valid driver's license is an asset

Physical Demands :

• Must be able to sit and stand for the duration of the shift
• Ability to lift and carry a minimum of 25kg
• Must be able to kneel, bend, squat, stoop and stretch to fulfill duties
• Requires grasping, using tools, writing, standing, sitting, repetitive motions, listening and hearing ability and visual acuity
• Must be able to work in all weather conditions in needed

Location : Big White Ski Resort, Big White, BC

Only those selected for an interview will be contacted.

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