Resort Manager/ Director of Operations

Pomeroy Lodging; Kananaskis Village; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a passionate Resort Manager to lead operations at a luxury resort nestled in the stunning Kananaskis Mountains. This dynamic role involves overseeing various teams, ensuring outstanding guest experiences, and managing financial performance. The ideal candidate will possess exceptional leadership skills and a strong commitment to brand values. Join a team that values excellence and fosters a culture of growth, where your contributions will significantly enhance the guest experience and operational success. If you are ready to take on this exciting challenge, apply now and embark on a rewarding career journey.

Benefits

Marriott Employee Travel program

Food and Beverage discounts

Growth and development opportunities

Health and Wellness benefits

Discounted access to Nordic Spa

Discounted Ski Pass and Golf rates

Kananaskis Parks Pass

Qualifications

• 5+ years as a key operational department head in luxury resorts.
• Strong ability to analyze financial data and manage budgets.

Responsibilities

• Oversee resort operations to ensure exceptional guest experiences.
• Manage profitability and departmental budgets effectively.

Skills

Leadership Skills

Financial Analysis

Operational Management

Communication Skills

Problem-Solving Skills

Education

Degree in Hospitality Management

Degree in Business Administration

Job description

Resort Manager/Director of Operations

THIS JOB IS LOCATED IN KANANASKIS, AB.

Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699

Reports to: General Manager

We are seeking a passionate Resort Manager to oversee the operations of our lifestyle luxury resort. Pomeroy Kananaskis Mountain Lodge is a 400+ room Autograph Collection by Marriott, located 60 minutes west of Calgary International Airport. This role requires a dynamic leader committed to delivering unparalleled guest experiences, managing profitability and fostering a culture of excellence across the resort. The ideal candidate will demonstrate exceptional leadership skills, operational expertise, and a strong commitment to brand values. As Resort Manager, you will lead the Rooms, Engineering, and Food & Beverage teams to deliver an exceptional experience for our guests and employees.

Qualifications

• A minimum of 5 years as a key operational department head within lifestyle luxury or luxury resorts
• Strong ability to analyze and interpret financial data, create budgets and manage financial performance to meet targets
• Demonstrated success in managing operations to achieve efficiency and profitability
• Skilled in managing relationships with internal and external stakeholders. Strong communicator who is able to convey messages to a diverse audience
• A degree in Hospitality Management, Business Administration, or a related field is preferred

Key Focuses

Managing Profitability and Departmental Budgets

• Keeps operations team focused on the critical components of operations to drive guest experience and desired financial results
• Reviews financial reports and statements to determine how Operations is performing against budget
• Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance
• Strives to maintain profitability without compromising guest/employee satisfaction
• Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence
• Makes and executes key decisions to keep property moving forward towards achievement of goals

Managing & Leading Property Operations

• Demonstrate unwavering tenacity and commitment to achieving goals, fostering alignment, and elevating performance across all departments
• Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis
• Demonstrate active listening, empathy, and collaboration to build effective relationships with guests, staff, and stakeholders
• Show social awareness and cultural sensitivity to provide personalized and respectful guest services
• Regularly engage with guests and staff to understand their needs and concerns
• Apply critical thinking and problem-solving skills to address challenges and make informed decisions. Analyze data and trends for opportunities and innovation, adapting strategies to changing circumstances and market conditions
• Walks buildings on a regular basis speaking with employees & guests to understand business needs and assess operational opportunities
• Ensures employees are treated fairly and equitably

Leadership & Coaching

• Observes service behaviors of employees and providing feedback to individuals and/or managers
• Uphold high standards for performance, holding team members accountable
• Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation
• Stays knowledgeable of leadership talent at property
• Utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns
• Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees

Lives the Core Values

• Understands that their people are their customers and does not fail to keep promises
• Demonstrate unwavering tenacity and commitment to achieving goals, fostering alignment, and elevating performance across all departments
• Exhibit a proactive attitude, consistently seeking opportunities to enhance operational efficiency and enrich the guest experience
• Personal communication, interactions, and behaviour support all five of the organization's core values

Team you will lead: Operational Executive Team and Operational Department heads

Amazing Perks:

• Marriott Employee Travel program providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Health and Wellness benefits (some restrictions may apply)
• Discounted access to our Nordic Spa*
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699

*Season Availability, subject to cut off dates.