Resort Manager

Job Responsibilities

• Manage the resort's day-to-day operations, including accommodations, food and beverage services, and facilities.
• Ensure compliance with health, safety, and regulatory standards.
• Uphold the highest standards of cleanliness, maintenance, and functionality throughout the property.
• Utilize proven HR acumen to recruit, train, and lead a team of dedicated staff.
• Foster a respectful and supportive workplace culture that encourages professional growth.
• Address employee concerns with patience and empathy, promoting a cohesive and motivated team.

Guest Experience

• Maintain a guest-first approach by creating welcoming, personalized experiences that reflect the company's values.
• Address guest inquiries and issues promptly and professionally, ensuring high satisfaction levels.
• Develop programming and activities that enhance the guest experience and celebrate the local community.

Community Engagement

• Build and maintain strong relationships with the local community, ensuring alignment with the resort's values and goals.
• Represent the resort with sincerity and integrity in all interactions.
• Demonstrate the ability to work independently and make sound decisions without direct supervision.
• Exhibit resourcefulness and accountability in managing challenges and opportunities.

Financial and Strategic Management

• Develop and manage budgets, ensuring operational efficiency and financial health.
• Monitor and analyze financial performance, implementing improvements as needed.
• Collaborate on marketing initiatives to promote the resort and attract guests.

Requirements

• Proven experience in hospitality management, preferably in a lodge, resort, or remote setting.
• Strong leadership and HR management skills, with a high degree of patience, empathy, and emotional intelligence (EQ).
• Demonstrated ability to work independently and manage diverse responsibilities.
• A deep understanding of and connection to the local community is preferred.
• Excellent organizational, communication, and problem-solving abilities.
• A passion for creating outstanding guest experiences and fostering a positive team environment.
• Knowledge of food and beverage operations is an asset.

Corporate Culture

• Competitive salary based on experience.
• On-site accommodation and meals provided.
• Opportunity to live and work in a beautiful natural setting while making a meaningful impact.

If you are a sincere, community-minded leader with a passion for hospitality and a knack for independent decision-making, apply today!