Resort Guest Services Agent

The Unbound Collection by Hyatt; Osoyoos; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a vibrant resort located in the heart of wine country, where you will play a crucial role in creating unforgettable guest experiences. As a Resort Guest Services Agent, you'll be the first and last point of contact for guests, ensuring their satisfaction through exceptional service. This position offers a dynamic work environment with opportunities for growth and advancement, making it ideal for those passionate about hospitality. Enjoy a variety of perks, including discounts on local attractions and a comprehensive benefits plan, while working in one of Canada's warmest and most beautiful locations.

Benefits

Company events

Subsidized Staff Housing

Discounts on water sports, spa, wine & golf

Discounted Staff Menu

Free on-site parking

Employee, Friends & Family rates

Benefit Plan (Health, Dental, Life Insurance)

Qualifications

• Ability to create memorable guest experiences with helpful service.
• Experience in a busy environment and standing for shifts.

Responsibilities

• Responsible for guest arrival and departure experience.
• Process payments and complete guest transactions.

Skills

Customer Service

Problem Solving

Attention to Detail

Multi-tasking

Tech-savvy

Front Desk Experience

Job description

Why Work For Us

Located on the traditional lands of the Osoyoos Indian Band, in the town of Osoyoos, working at Spirit Ridge Resort is a very unique opportunity to be in the heart of wine country. Where else in Canada can you find a resort with a golf course, two pools, beachfront water sports, onsite winery and a first nations cultural center all in one place? All this in the warmest place in Canada, surrounded by fruit orchards, wineries, breweries and Canada’s warmest lake.

Resorts, like Spirit Ridge, are a great place to work in the hospitality industry. Whether here for work, business, weddings or a getaway, our guests arrive at the resort genuinely excited to be here and to experience a part of Canada they have never been to before. Employees, who are flexible, have fun at work and a can-do attitude thrive in resorts like ours where they play such an integral role in delivering a unique guest experience. For those looking to start their careers, Spirit Ridge offers a wide variety of advancement opportunities to those who can show us they got what it takes to care for our guests and team members alike.

What You Will Do
Our ResortGuest Services Agents are the nerve center of our hotel/resort operations responsible for creating a memorable guest experience with helpful and welcoming service while creating the first and last impression for our guests. As a Resort Guest Services Agent this position is responsible for guest arrival and departure experience, processing payments and completing guest transactions to ensure guest satisfaction is met and exceeded. Guest Services Agents are expected to know all resort amenities as well as local things to do and interact with guests at every opportunity. Resort Guest Service agents must be able to work in a busy/hectic environment and stand for their shifts.

What You Need

• Easy conversationalist
• Extra-sensory perception to how others are feeling
• Tech-savvy systems expertise
• Multi tasker who doesn’t crack under pressure
• An eagle eye for details
• Sleuth like problem solving skills
• Able to be on your feet all day
• Good in the heat
• Front desk experience preferred but solid customer service experience is accepted

What’s In It For You

• Company events
• Subsidized Staff Housing
• Discounts on water sports, spa, wine & golf
• Discounted Staff Menu and Free Continental Breakfast food in Staff Lounge
• Free on-site parking
• Employee, Friends & Family rates at Hyatt’s Worldwide
• Benefit Plan, including Extended Health, Dental, Life Insurance and family plans for full time permanent employees

Answer the Call

If we our resort sounds like the place for you, or maybe you just want to find out more, hit the Apply Now button and let us have a conversation about Spirit Ridge.

Source: Hospitality Online