Resolution Specialist

Adecco Canada; San Juan de Terranova; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading staffing firm in Canada seeks a Bilingual Resolution Agent to assist clients with claims. This fully remote position requires fluency in Dutch and English, excellent customer service skills, and the ability to work overnight shifts. Competitive pay at $29/hour with comprehensive benefits and training provided.

Benefits

Paid weekly

Medical and dental benefits

Free training programs

Qualifications

• Must be legally eligible to work, and reside in Canada.
• Must be Bilingual - Dutch / English in both verbal and written communication.
• 3 years of customer service experience required.

Responsibilities

• Provide courteous, professional, and timely responses to customer concerns.
• Identify and address all customer questions and concerns.
• Research and understand customers' requests.

Skills

Fluent in Dutch

Fluent in English

Customer service skills

Attention to detail

Problem-solving

Strong communication skills

Education

High School Diploma / GED

Associate Degree / College Degree preferred

Job description

Are you fluent in both Dutch and English , with strong communication skills and a knack for problem-solving? Are you available to work overnight / early morning shifts from 3 AM to 11 AM EST ?

Adecco is currently hiring a skilled and experienced Bilingual ( Dutch / English) Resolution Agent to work for our client in this remote opportunity! Our client is a world leading class action administration firm that has an experienced team of case managers, information technology experts, and notice administrators in Canada.

In this role you play a vital role in facilitating communication, managing claims, and ensuring fair and equitable resolutions for affected individuals. This role requires a combination of customer service skills, attention to detail, and knowledge of legal procedures. If you're fluent in both Dutch and English, adept at problem-solving, and thrive on building positive customer relationships, we'd love to hear from you!

• Bilingualism in Dutch and English is mandatory
• Pay rate : $29.00 / hour
• Location : Remote- anywhere in Canada
• Availability Required : 3 : 00am - 11 : 00am EST
• Job type : Temporary | full-time

Here's why you should apply :

Paid weekly accurate and on time

Strong health and safety programs

Medical and dental benefits once qualified

Free training programs

New and quicker onboarding process

Responsibilities :

Provide courteous, professional, and timely responses to a continuous volume of customer concerns, as well as written customer inquiries.

Identify and address all customer questions and concerns.

Thoroughly research and understand all facets of customers' requests.

Ensure content of oral and written communication meets the needs of the target audience

Work closely with Project Support Team

Overtime may be required during peak time.

Requirements :

Must be legally eligible to work, and reside in Canada

Must be Bilingual - Dutch / English in both verbal and written communication

Applicants must be available to work an overnight / early morning shift, starting at 3 AM and concluding at 11 AM

High School Diploma / GED required Associate Degree / College Degree preferred

Previous experience providing resolution options to customers

3 year of customer service experience required

Exceptional written communication skills

Demonstrate strong conversational skills

Ability to work independently yet is a team player

Strong attention to detail

Ability to work successfully in a call center environment (sitting, talking to customers in a repetitive, regimented environment for an 8-hour shift

Knowledge of class action litigation procedures, legal terminology, and settlement administration processes

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role!

CARP6653