Residential Support Worker

TSA The Salvation Army TSA; Winnipeg; On-site; CAD 25,000 - 38,000; Full time

Benefits offered by this job

Flexibility at work

Health and dental benefits

Paid vacation and sick time

RRSPs

Job summary

The Salvation Army in Winnipeg seeks a dedicated shelter/support staff member. The role focuses on safety, compassionate care, and organizing transport for members within a community residence and surrounding areas.

Applicants should have a high school diploma, a valid Manitoba driver license, and be able to provide required safety and abuse registry checks. The position offers flexible work and opportunities to support the community.

Qualifications

• Fluent spoken and written English.
• Completed high school, grade 12 or the equivalent.
• Valid Manitoba Class V driver license.
• Criminal record check
• Child Abuse Registry Check
• Adult Abuse Registry Check

Responsibilities

• Ensure safety of members and staff at all times.
• Provide crisis intervention for members as required.
• Provide transportation to and from various locations with safe driving.
• Follow traffic laws and drive defensively.
• Report concerns promptly to on-call staff.
• Use PPE provided when necessary.

Skills

Fluent English

Teamwork

Communication

Interpersonal skills

Safety awareness

Education

High school diploma

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Accountabilities: Safety

• Ensure that members and staff work in a safe environment.
• Ensure compliance with all safety rules and regulations are being adhered to by all, including but not limited to, vehicle usage, transportation of members, working alone, food, medications and equipment, storage and maintenance.
• Answer door and telephone during shift using proper precautions.
• Provide crisis intervention for members as required.
• Conduct checks to ensure the safety of the members and facility throughout their shifts.
• Complete check-ins with a designated contact in accordance with Community Venture policy and procedure.
• Understand and promote members’ rights and responsibilities.
• Provide transportation to and from various locations while demonstrating safe driving skills.
• Follow all traffic laws while driving defensively to ensure safety.
• Report concerns promptly to on call person as needed.
• Ensure proper lifting, twisting and reaching techniques are used during job performance.
• Remain alert and awake at all times, throughout all shifts.
• Use PPE provided when necessary.

Health and Medical

• Ensure individual’s health and medical needs are accurately attended to in a timely fashion, and that all medication is properly administered and recorded.
• Recognize and report concerns of abuse or neglect.
• Provide emotional support for members as required.
• Ensure meals and snacks are varied, attractive, nutritionally, and calorically adequate for the dietary and medical requirements of each member as recommended in the current Canadian Dietary Standard.

Person Centred Plans

• Be involved in implementing individual plans.
• Communicate necessary information, observations and concerns with the Coordinator.
• Provide individuals with support by gathering information on an individual’s goals and desired outcomes.

Individual Personal Development

• Encourage and assist each individual to participate in daily activities in their home and community environments including reinforcing all expectations, personal hygiene, meal preparation, grocery shopping, laundry and the care of the house and yard.
• Ensure that the environment of the residence is supportive, nurturing, and encourages a high degree of member involvement including decision making.
• Role model appropriate behaviour and attitude supporting growth and promoting independence for the members.

Public Relations and Communication

• Develop opportunities for relationships with families and the community and assist individuals’ to develop positive social interactions.
• Ensure all contact with others is courteous and professional.
• Treat all members and other staff with respect and dignity at all times.

Other Duties as Required

WORKING CONDITIONS: The incumbent’s typical work environment is a community residence, with moderate amounts of work accompanying members in the community. Working conditions may be isolated, may include a work or on-call schedule affecting lifestyle, dealing with verbal abuse and angry and/or abusive people. The incumbent may have little to no travel required. Moderate exposure to hazards: domestic cleaning supplies; handling of waste (garbage), bodily fluids/wastes, sharp objects, dirt/dust/odor, hot equipment (ovens, stoves, etc.). Minor to moderate exposure to hazards: physical attack from members, and traffic accidents when driving Minor exposure to hazards: infectious diseases, toxic chemicals, scabies, lice and/or bed bugs, emergency response situations (fire, bomb threat, etc.) and other potentially dangerous situations The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education and Experience

The successful job applicant will have completed high school, grade 12 or the equivalent

Qualifications

• Completed high school, grade 12 or the equivalent
• An equivalent combination of education and experience may be acceptable
• Valid Manitoba Class V driver license
• Criminal record check
• Child Abuse Registry Check
• Adult Abuse Registry Check

Suitable candidates may be hired without previous experience; however, prior related experience will be considered an asset on hiring.

Skills and Capabilities

• Occasional to moderate amount of keyboarding/manual record keeping
• Occasional to moderate amounts of physical care (including manual or assisted transfers)
• Moderate lifting/packing of member belongings or program supplies
• Frequent standing, sitting, walking, & reaching
• Moderate amount of light housekeeping and property maintenance
• Occasional use of physical behaviour intervention techniques
• Attentive listening & observation of body language
• Continuously monitoring the environment
• Basic reading, writing, arithmetic, and computer skills
• Significant memory & concentration
• Significant reasoning & judgment
• Ability to understand members’ needs
• Frequent multi-tasking
• Moderate to significant creativity and imagination
• Ability to work independently and as part of a team
• Excellent team and interpersonal skills
• Fluent spoken and written English
• Able to handle the physical demands, which include lifting/carrying items up to 40 pounds

Compensation

The target hiring range for this position is $18.30 to $22.87 with a maximum of $27.44. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Benefits and Culture

• Flexibility at work
• Health and dental benefits
• Paid vacation and sick time
• RRSP’s

We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.