Residential Support Worker

TSA The Salvation Army TSA; Toronto; Sur place; CAD 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Health and dental benefits

RRSPs

Paid vacation and sick time

Flexible work arrangements

Résumé du poste

The Salvation Army is seeking a Residential Support Worker in Toronto, Ontario to provide professional care and support to individuals on conditional release. You will handle intake assessments, case management, and essential communications with staff and parole offices.

Responsibilities include maintaining logs, supporting daily routines, and ensuring safety and order within the residence. A community college certificate in Human Services or Corrections is required, with experience in

Qualifications

• Certificate in Human Services or Corrections required or equivalent.
• Acceptance of The Salvation Army Mission Statement.
• Experience in a correctional setting is preferred.
• Strong communication and crisis-management skills.
• Proficiency with basic computer tools (Word, email) required.

Responsabilités

• Participate in Case Management Teams and complete LSIs within two weeks of admission.
• Maintain daily logs and complete shift-change documentation.
• Ensure residence safety, conduct house checks and sign-in/out procedures.
• Maintain residents' files in an organized fashion and assist with duties as assigned by the Director.

Connaissances

Human Services

Corrections

Communication

Crisis intervention

Interpersonal skills

First Aid/CPR

Basic computer skills

Formation

Community college certificate in Human Services or Corrections

Outils

Word Processing

Email

Network Access

Description du poste

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Job Title: Residential Support Worker

Supervision: Assistant Director

Objective: To provide professional care and support to individuals on conditional release from Federal Correctional Institutions. To perform a full range of duties and responsibilities related to the assistance, care and case management of residents including: intake assessments, ongoing tracking, logging and essential communications to the Community Residential Facility Staff Team and Parole Office.

Essential Skills and Qualifications

• A community college certificate in Human Services, Corrections or equivalent.
• Acceptance of the Salvation Army Mission Statement.
• Tolerance and compassion for individuals of diverse social and cultural backgrounds.
• Effective verbal and written communication skills.
• Effective conflict resolution and problem solving skills.
• Ability to intervene effectively in crisis situations and use authority constructively.
• Experience in a correctional setting.
• Basic computer skills (Word Processing, Emailing, Network Access)
• Certification in First Aide/CPR
• Good interpersonal skills

Service Responsibilities

• Participate in Case Management Teams through regular meetings and participation in completion and submission of Level of Service Inventory (LSI) and Case Needs Analysis within the first 2 weeks of residents admission.
• Prepare and distribute Case Notes on individual residents when required.
• Ensure that the Residence and grounds are maintained in a clean and hygienic manner according to the chore description provided to each resident and take remedial action when required (curfew reductions) Report needed repairs to the Director.
• Conduct Independent House Check at beginning of shift and minimally two house checks per shift of each room in the facility and account for the presence and safety of all Centre occupants (staff, visitors, and residents), as well as an additional two “Walk Abouts”. Record the information in the log.
• Maintain the daily logs in the Reception office in a thorough and precise manner noting all persons entering and departing the Centre, any significant contacts with residents, C.S.C personnel, police, and the Director or Designate (whether in person or by telephone), activation and deactivation of alarm and cause, shift change information, etc.
• Initial residents’ daily itineraries and be sure to verify itineraries prior to resident daily departures to ensure appropriate details are listed. Log all required call-ins and updates into appropriate binders.
• Answer all incoming telephone calls & ensure all visitors and guests have signed in/out.
• Complete Shift-Change form and report information at regular Shift-Change meeting to all staff participants. Ensure Count Information is correct and that all important information is passed on to all participants. Confirm accuracy of dot board and make changes when necessary.
• Complete by Thursday each week: review of weekend pass lists, post lists on pass board, curfew extensions.
• Keep track of office supplies.
• Print out weekend spot check lists and post on clip board.
• Complete a bi-weekly inventory of all cleaning and food supplies on Tuesdays, replenishing when needed, ordering no later than Wednesday.
• Create new chore lists monthly (taking into consideration resident health issues, work schedules and length of residency time).
• Conduct room searches of men's belongings whenever requested by Director or designate.
• Maintain all residents' files in a complete and organized fashion.
• Perform any other duties deemed necessary by the Director or Designate to fulfill contractual obligations to Correctional Services Canada.

Organizational Responsibilities

• Adhere to standards that are consistent with the values & philosophy of The Salvation Army and the Correctional Justice Services Department.
• Participate fully and constructively in staff meetings, shift changes, case-management meetings, joint case conference meetings with Correctional Services Canada and in-service training when made available.
• Attend workshops, conferences when available at the request of the Management Team.
• Engage in formal Evaluation sessions with your immediate supervisor.
• Read and follow the Policy and Procedures Manual and the Employee Handbook and all changes.
• Protect the confidentiality of all residents and staff.
• Function as a supportive team member.
• As required and where applicable, make suggestions that will improve efficiency or procedures to management team.

Days/ Hours of Work

Full-Time- Based upon 40 – 42.5 scheduled hours per week

Part-Time – Based on a 16-20 scheduled hours per week Relief - Varied

Compensation

The target hiring range for this position is $26.17 to $26.17 with a maximum of $26.17. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The above responsibilities are to be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.