Residential Support Worker

TSA The Salvation Army TSA; Halifax; On-site; CAD 25,000 - 32,000; Full time

Job summary

The Salvation Army in Halifax is seeking a Residential Support Worker for the Centre of Hope. You will contribute to a safe, welcoming environment, support with admissions, daily living needs, and referrals within a shelter program.

You will work as part of a multidisciplinary team, promoting dignity and housing stability, while documenting activities and maintaining safety and compliance with organizational policies. Weekend/evening shifts may be required.

Qualifications

• Diploma or certificate in Human Services or related field.
• Current NVCI, ASIST, Standard First Aid and medication training assets.
• Ability to undergo background checks satisfactorily.

Responsibilities

• Provide trauma-informed, person-centered support to promote safety and housing stability.
• Assist with admissions, daily living needs, medication distribution, meals and referrals.
• Maintain a safe, respectful environment and monitor building access.
• Complete timely, confidential documentation and shift communications.
• Support facility operations and maintain organized spaces.

Skills

Interpersonal skills

Communication

Conflict resolution

Documentation

Organizational skills

Education

Diploma or certificate in Human Services

NVCI/ASIST/First Aid certifications

Tools

Microsoft Office

Electronic documentation systems

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary: Residential Support Worker contributes to a safe, welcoming, and supportive environment for individuals accessing services at the Halifax Centre of Hope. As part of a multidisciplinary team, the incumbent provides resident support, promotes safety and well-being, and assists with the daily operation of the Emergency Men’s Shelter program in alignment with The Salvation Army's Mission, Vision, Values, and policies.

Key Accountabilities

• Provide trauma-informed, person-centered support that promotes safety, dignity, choice, empowerment, and housing stability.
• Support residents with admissions, daily living needs, medication distribution, mail, meal services, and referrals to community resources.
• Build positive relationships with residents, staff, and community partners to support resident goals and well-being.
• Maintain a safe, secure, and respectful environment by monitoring building access, conducting security checks, and responding to emergencies, crises, conflicts, and behavioral concerns.
• Operate security, communication, and emergency response systems in accordance with organizational policies and fire safety procedures.
• Complete accurate, timely, and confidential documentation, reports, statistics, shift communications, and other administrative records.
• Respond to inquiries of services and donations, and maintain operational documentation as required.
• Assist with facility operations by maintaining clean, safe, and welcoming spaces, reporting maintenance concerns, and supporting the receipt, storage, and distribution of supplies and donations.
• Maintain workspaces, equipment, and supplies in an organized and operational condition.
• Participate in team meetings, training, committees, quality improvement initiatives, and other duties assigned.

Working Conditions

• EMERGENCY MEN’s Shelter.
• Working environment is typically in the corps building in generally agreeable conditional and some outdoor duties.
• Some work over weekends and evenings may be required.
• Ability to lift up to 30 lbs.
• May deal with upset people or challenging behaviors.

Education, Qualifications and Certifications

• Diploma or certificate in Human Services, Social Services, Community Support, or a related field, or an equivalent combination of education, training, and experience.
• Current NVCI, ASIST, Standard First Aid, and medication administration training are assets; successful candidates may be required to obtain and maintain these certifications within six months of hire.
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion.

Experience and Skilled Knowledge Requirements

• One to three years of experience in supportive housing, homelessness services, shelter services, mental health, addictions, or a related community-based setting preferred.
• Knowledge of homelessness, supportive housing, mental health, substance use, harm reduction, crisis intervention, and community resources.
• Proficiency with Microsoft Office and electronic documentation systems.

Skills and Capabilities

• Strong interpersonal, communication, conflict resolution, documentation, and organizational skills.
• Ability to build respectful, professional relationships with individuals experiencing complex life circumstances.
• Ability to work independently and collaboratively in a fast-paced environment.
• Demonstrated commitment to confidentiality, professional boundaries, equity, diversity, inclusion, and trauma-informed practice.

Compensation

The target hiring range for this position is $18.30 to $22.87 with a maximum of $27.44. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Additional Information

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.