Residential Service Representative

QuadReal Property Group Ltd; Ottawa; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading property management firm in Ottawa is seeking a part-time Residential Services Representative. The role requires a bilingual candidate to assist tenants with inquiries, manage office operations, and promote a positive community atmosphere. Ideal candidates should have strong customer service skills and be able to coordinate office tasks efficiently. This position offers flexibility and a chance to contribute to community wellness.

Qualifications

• Must be bilingual in French and English.
• Proven customer service skills.
• Ability to manage office coordination tasks.

Responsibilities

• Welcome tenants and visitors to the office.
• Serve as point of contact for incoming tenant inquiries.
• Assist tenants with rent and utility inquiries.
• Manage office inventory and supplies.
• Prepare and distribute tenant communications.

Skills

Bilingual in French and English

Customer service skills

Office coordination

Job description

Residential Services Representative, Part-time page is loaded

Residential Services Representative, Part-time

Apply locations Ottawa time type Part time posted on Posted 24 Days Ago job requisition id R0005906

About Parkbridge Lifestyle Communities

Parkbridge Lifestyle Communities is Canada's leading developer and owner / operator of 90 residential and resort communities in six provinces from coast to coast. Parkbridge enriches the lives of Canadians by enabling couples to buy their first home sooner, seniors to downsize and enjoy a more carefree retirement, and families to vacation at RV resorts that benefit from activity programs and included amenities. An operating platform of QuadReal Property Group, Parkbridge manages and continually invests in the properties it owns and operates, creating a longstanding relationship with our customers and vibrant communities with quality amenities.

Visit www.parkbridge.com for more information.

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management are $94 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal : Excellence lives here.

www.quadreal.com

Role Description

ESSENTIAL DUTIES

• Bilingual in French and English required
• Promote a positive community atmosphere by welcoming tenants and visitors to the office
• Serve as point of contact for tenants phoning the main office; answer incoming calls, respond to voicemail and check community emails throughout the day.
• Follow up on tenant concerns
• Assist tenants with inquiries including rent and utility payments
• Manage office coordination such as contractor key sign outs, oversee visitor access, direct couriers / deliveries and book amenities for tenants.
• Manage office inventory, office supplies and kitchen items as required.
• Check mailbox and drop box throughout the day
• Prepare and distribute tenant communication as required, including rent receipts, application to alter and tenancy documentation as needed
• Assist tenants in creating and following up on Work Orders (WO)
• Assist tenants to access and use ‘Parkbridge Connect’
• Manage community-specific notices (e.g., BBQs, appreciation events) and monitor community board postings.
• Document management (scan / upload / send items and notices as needed)

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Note to Recruiters : QuadReal and Parkbridge do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.

QuadReal will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following : Job posting #, your name and your preferred method of contact.

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