Residential Program Manager

Woodview Mental Health and Autism Services; Hamilton; On-site; CAD 78,000 - 90,000; Full time

Job summary

A leading company in mental health and autism services seeks a Residential Program Manager for their Hamilton location. This full-time position involves overseeing residential programs, ensuring person-centered care, promoting independence, and managing staff supervision and program operations. Candidates should possess relevant qualifications in social services and leadership experience.

Benefits

Comprehensive benefits package including extended healthcare and dental coverage

Ongoing professional development and training opportunities

Positive culture and supportive environment

Flexible working conditions

Qualifications

• Supervisory or leadership experience in a similar setting (1+ year).
• Knowledge of autism spectrum disorder and developmental services.
• Experience with financial/budget management.

Responsibilities

• Manage daily operations across various residential programs.
• Handle program invoicing and assist with budgeting.
• Recruit, hire, train, and supervise staff and students.

Skills

Communication

Organizational

Problem-solving

Education

Diploma or degree in Social Services

Post-graduate degree in Autism and Behavioural Sciences

Job description

Residential Program Manager

Job Location: Woodview Manor – 10-845 Rymal Road East, Hamilton

Program: Hamilton Autism Residential Services (Intensive Support Residences & Supported Independent Living)

Position: Full-Time Permanent

Salary: Starting at Band 4, Step 5: $78,009 per annum

Reports to: Director of Services

Start Date: ASAP

Application Deadline: July 3, 2025 at 5:00 pm EST

What We Do

Woodview Mental Health & Autism Services offers a broad spectrum of services for children, youth and their families facing mental health challenges. We work in direct partnership with children, youth and their families as well as with schools and social service agencies to ensure families are receiving the support they need, when and where they need it.“We are committed to providing individualized, client-centred services and supports based on our values of accountability, respecting others, working together, leading, innovation and learning and our commitment to staff”.Woodview goes above and beyond to engage individuals and families by providing high quality mental health and autism services and supports that inspires hope and strengthens lives.

Employees Receive

• A meaningful job that inspires hope and strengthens lives
• A positive culture and supportive environment that offers flexibility
• A commitment to wellness in the workplace as well as ongoing professional development and training opportunities
• A comprehensivebenefitspackage including extended healthcare and dental coverage

Position Summary:

The Residential Program Manager oversees the Ministry-funded Hamilton’s Ministry-funded Developmental Services (DS) Intensive Support Residences (ISR) and DS Supported Independent Living (SIL) programs. The Residential Program Manager oversees the daily operations of these programs, providing supervision, oversight, and development, supporting adults with autism and developmental disabilities. The Residential Program Manager is a hands-on leader who is responsible for ensuring safe, respectful, person-centered care while empowering staff to delivery high-quality support that promotes independence and inclusion.

The Residential Program Manager works full-time on site, in person. Permission to work from home is subject to prior approval and ongoing review by the Director of Services.

Job Responsibilities (may include but are not limited to Including scope of practice):

• Program Leadership: Manage daily operations across various residential programs, ensuring alignment with organizational policies, legislation, and individual support plans.
• Administrative & Financial Oversight: Handle program invoicing, approve staff expenses and mileage, assist with budgeting, and support staff with client budgeting and rent payments.
• Staff & Student Supervision: Recruit, hire, train, and supervise staff and students across multiple sites. Provide staff with support and coaching through regular supervision and performance reviews.
• Residential Support & Engagement: Promote person-centered planning, skill-building, and community inclusion. Lead client service planning, program development, and capacity building initiatives.
• Operations & Compliance: Ensure adherence to ministry guidelines, legislative standards, and agency policies. Lead annual Quality Assurance Measures compliance review.
• Family & Partner Communication: Maintain strong communication with families, caregivers, and professionals, fostering collaboration and transparency.
• Community Involvement: Advocate for clients and families and coordinate with community partners and external service providers.

Qualifications & Competencies:

• Diploma or degree in Social Services, Developmental Services, Psychology, or a related field.
• Post-graduate degree in Autism and Behavioural Sciences is considered an asset.
• At least 1 year of supervisory or leadership experience in a similar setting.
• Knowledge of autism spectrum disorder, developmental services, and applied behaviour analysis.
• Strong understanding of person-centered care, behavioural supports, and inclusive approaches.
• Experience with financial / budget management.
• Experience working with multi-disciplinary teams, including working with families and community partners.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work flexible hours, including on-call responsibilities.
• Non-violent crisis intervention and First Aid training required.
• De-escalation and conflict resolution training.
• Knowledge of relevant legislation (Quality Assurance Measures, Developmental Services, Occupational Health and Safety Act) is considered an asset.
• Experience in residential services for adults with developmental disabilities or autism is considered an asset.
• Valid driver’s license and access to a reliable vehicle.

HOW TO APPLY?

Please click the ‘apply for job’ button to submit your application, or submit your application including your cover letter and resume to Christine Dragojlovich at [e-mail] with “Residential Program Manager” in the subject line.

We thank all candidates but only those selected for an interview will be contacted.

Woodview welcomes applications from all qualified individuals, including individuals within employment equity categories of women, persons with disabilities, members of visible minorities and indigenous persons, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code. Woodview is committed to employment equity and diversity and a positive and supportive environment.