Residential Program Manager

Haldimand & Norfolk Women's Services; Central Ontario; On-site; CAD 65,000 - 85,000; Full time

Job summary

Haldimand & Norfolk Women's Services is seeking a Residential Program Manager to oversee crisis intervention counselling, support, and advocacy in a women’s residential program. You will supervise staff, coordinate scheduling, and ensure high-quality service delivery with a survivor-centered, feminist framework.

The role requires strong leadership, experience in staff development, and collaboration with community services.

Qualifications

• Requires completed post-secondary degree in social science or related field.
• Ability to provide effective supervision of residential staff.
• Ability to handle crisis situations in person and by phone.
• Knowledge of local community social services and child welfare systems.
• Survivor-centered, feminist approach to gender-based violence.
• Ability to work independently and within a team.
• Valid First Aid and CPR Certificate.
• Strong verbal and written communication skills.

Responsibilities

• Provide formal and informal supervision to residential staff and ensure program goals are met.
• Coordinate scheduling of the residential counselling team and cover emergencies.
• Conduct performance appraisals for staff in the residential program.
• Participate in hiring and training of new residential staff.
• Notify police or Children’s Aid as required by policy.
• Support staff development and maintain training records.
• Maintain accurate files and records, including client intake and discharge paperwork.
• Record and report statistics and liaise with community agencies.

Skills

Supervision

Crisis management

Communication

Team coordination

Education

Post Secondary Degree in Social Science

Tools

WISH database

Job description

Residential Program Manager

RESPONSIBLE TO: Executive Director

RESPONSIBLE FOR: Residential Counsellor/Advocates Child & Youth Counsellor/ Advocate Housekeeping, Health & Safety Worker

SUMMARY OF POSITION: To manage the crisis intervention counselling, support and advocacy services in a residential program to women and children whose lives have been affected by woman abuse. This will include formal and informal supervision, training, and evaluation of residential staff and the programs they deliver, ensuring that services are delivered in a professional manner.

RESPONSIBILITIES:

1. Provide formal and informal supervision to the residential staff so that program goals aremet.


2. Co-ordinate scheduling of residential counselling team including emergency coverage and time off requests.


3. Schedule and complete performance appraisals with all staff who are responsible to theResidential Program Manager.


4. Participate in the hiring process of all staff in the residential program and provide trainingto all new residential employees.


5. Ensure the appropriate notification to police and/or Children's Aid as per joint high-riskpolicy.


6. Assist in assessing professional development needs and the implementation of professional development activities for residential staff and maintain a record of completed staff developmentactivities.


7. Maintain accurate, up to date recording of information on appropriate forms and files,including personnel files.


8. Manage serious occurrence and incident reports submitted by staff.


9. Become familiar with and effectively document all required information in the WISH database.


10. Facilitate the co-ordination of programs for women and children.


11. Facilitate weekly case management meetings with staff.


12. Oversee the completion of all residential client paperwork, including intake, discharge andoutside referrals.


13. Record and submit statistical information as required by the organization.


14. Liaise and advocate with community agencies to facilitate service to women and maintainstrong community partnerships.


15. Provide on-call support as per rotational schedule.


16. Assume the duties of a Residential Counsellor as required.


17. Work closely with Community Services Program Manager to ensure seamless service delivery.


18. Perform other related duties as authorised by the Executive Director.

QUALIFICATIONS:

1. Completed Post Secondary Degree in Social Science and appropriate combination of training and experience in Personnel Management.


2. Ability to provide effective supervision.


3. Ability to effectively handle crisis situations both in person and by telephone.


4. Knowledge of and/or experience with local community social services, medical and justicesystems, and other relevant services.


5. Ability to perform within a survivor-centered organization which bases its services on afeminist analysis of gender-based violence.


6. Ability to function independently and as part of an effective team both within the front-linestaff group and the organizational framework.


7. Ability to perform independently with minimal supervision.


8. Valid First Aid and CPR Certificate


9. Ability to communicate well verbally and in writing. Ability to organize and presentinformation comprehensively to individuals and groups.

Closing Date: September 16, 2026, at 4:00 pm

We thank all applicants for their interest, however, only applicants selected for an interview will be contacted.

No telephone calls please.

Haldimand & Norfolk Women's Services is committed to providing a barrier-free environment for all stakeholders including our clients/customers, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations. No AI is in use for hiring and/or recruiting.

We are a women-centered gender-based violence organization committed to anti-oppressive, trauma-informed practice. We strongly encourage applications from women, transgender women, Two-Spirit, non-binary, and gender-diverse individuals who are committed to supporting survivors of gender-based violence.