Residential Leasing Agent

Colonnade BridgePort; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

Colonnade BridgePort is looking for a passionate Residential Leasing Agent in Ottawa, responsible for driving leasing performance and ensuring high occupancy rates across a diverse portfolio. Successful candidates will have strong sales skills, excellent communication abilities, and a commitment to exceptional customer service within the real estate sector. Join a dynamic team with opportunities for professional growth and a commitment to employee well-being and community engagement.

Benefits

Three weeks paid vacation and three days personal leave

Employee and Family Assistance Program

Health, dental, vision and disability coverage

RRSP matching program

Holiday office closure

Summer hours

Qualifications

• 1-3 years of sales experience in property management or related field.
• Excellent verbal and written communication skills in English (bilingualism in French is an asset).
• Knowledge of the Residential Tenancy Act (RTA).

Responsibilities

• Drive leasing performance through property tours and leasing strategies.
• Handle prospective tenants and manage leasing documentation.
• Engage with residents to promote a positive community environment.

Skills

Sales

Communication

Relationship-building

Education

Bachelor’s degree

Tools

Yardi

Job description

If you’re a passionate go-getter with a keen interest in real estate, we want to hear from you! With a range of full-service real estate offerings including property management, development, investment and asset management, and leasing, Colonnade BridgePort has built a reputation of excellence in the real estate industry. We service a portfolio of state-of-the-art commercial, residential, and mixed-use properties in Ottawa, the GTA and Southwestern Ontario, Gatineau, and Atlantic Canada.

As we continue to grow and expand our business, we are looking for talented and driven individuals to join our dynamic team. Our people are what drives our success as an organization. Read on to discover how our Residential Leasing Agent opportunity may be right for you!

At a glance :

Who : A dynamic and results-driven leasing professional with a strong background in sales, excellent communication skills, and a passion for delivering exceptional customer service. Skilled in relationship-building, overcoming objections, and driving occupancy rates in a competitive rental market.

What : Driving leasing performance across stabilized properties and new construction lease-ups by executing leasing strategies, conducting property tours, and securing leases while ensuring outstanding resident experience.

Where : Ottawa

Reporting to the Senior Residential Leasing Sales Manager, the Residential Leasing Agent will play a pivotal role in driving leasing performance across the entire portfolio, including both stabilized properties and new construction lease-ups. This is an aggressive, results-oriented position that requires a dynamic individual with a proven ability to close deals, overcome objections, and achieve occupancy goals in a competitive rental market. The Residential Leasing Agent will be responsible for executing leasing strategies, conducting property tours, and delivering exceptional customer service to prospective tenants, ensuring maximum occupancy and rental income across all assets under management.

What you’ll be doing :

Leasing & Property Tours :

• Generate interest in the property and neighbourhood by being an expert on offerings, amenities, pricing etc.
• Be the first point of contact and ambassador of the community by handling prospective phone calls, text messages, and emails
• Move prospective tenants through the sales process, conduct property tours, and participate in leasing-focused events to generate new leads and secure leases
• Actively prospect to find new leads, identify potential advertising partners and sources
• Ensure that the model suite(s) are always clean, presentable, and ready for showings.
• Effectively overcome objections from prospects, focusing on the value and unique selling points of the property
• Stay informed about local market conditions, rental rates, and trends to help position properties competitively
• Handle all leasing renewals, including negotiating annual rental rate increases, ensuring high renewal rates while maximizing rental income
• Play a critical role in the lease-up of new construction properties, with opportunities to participate based on performance and leasing success in stabilized properties
• Administer the resident move in process, including key handovers and orientation for new residents on building systems and amenities.

Leasing Documentation & Administration :

• Assist with the preparation of leasing documentation and move in materials
• Review lease applications, guarantor forms, and data entry processes, flagging high-risk applicants and preparing assessments for the leasing supervisor

Resident Engagement & Community Involvement :

• Participate in activities to attract new residents, as well as current resident engagement initiatives to promote referrals and lease renewals
• Maintain a positive property environment for both residents and staff, encouraging participation in events and activities
• Assist in resolving resident conflicts by promoting respect for individual differences and fostering a welcoming community
• Ensure an adequate stock of professionally printed collateral and promotional items is always available for prospective renters
• Support the marketing team by providing feedback and suggestions on promotional activities, leasing events, and resident engagement strategies

Professionalism & Company Image :

• Demonstrate professionalism, diplomacy, and tactfulness in all interactions to generate a positive company image.
• Assist the Resident Services Coordinators with move-ins and tenant onboarding as needed

Keys to success in this role are :

• 1-3 years of previous sales experience, ideally in property management or a related field
• Bachelor’s degree is strongly preferred
• Prior experience in Property Management is an asset
• Knowledge of the Residential Tenancy Act (RTA) is required
• Experience with Yardi and other CRM systems is an asset
• Excellent verbal and written communication skills in English; bilingualism (French & English) is considered an asset
• Valid Class G driver’s license and access to own vehicle required
• Shifts are scheduled Monday – Friday, 10 : 00 AM – 6 : 00 PM
• Occasional evening / weekend shifts may be required to support resident engagement events
• This role is on-site only with occasional office-based responsibilities. Remote work is not an option for this position

Commitment to our People

We are committed to creating a positive experience for our employees. We work hard at Colonnade BridgePort, and we have fun while doing it! Our employees enjoy participating in sports tournaments, BBQ’s, potlucks, prize draws, holiday parties, and more! The successful candidate can expect the following perks and benefits :

• Three weeks starting paid vacation, three days personal leave
• Employee and Family Assistance Program
• Comprehensive benefits plan that includes health, dental, vision, and disability coverage (cost shared by company and employee)
• RRSP matching program
• Holiday office closure between Christmas and New Years
• Summer hours (position dependent, alternative may be offered)

To learn more our commitment to our community and sustainability,visit -social-governance

The above statements reflect the general details considered necessary to describe functions of the job and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

Colonnade BridgePort acknowledges that teams with diverse backgrounds and perspectives can bring about innovative solutions and ideas. Therefore, we welcome and encourage qualified applications from people of all gender identities, visible minorities, Aboriginal persons, and people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request an accommodation, please email.

We thank all interested applicants, however, only those under consideration will be contacted.