Residential HVAC Lead Technician – Mentorship & Escalation

Naylor Building Partnerships Inc.; Oakville; On-site; CAD 59,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision insurance

RRSP matching

Profit sharing

Life insurance

Uniform allowance

Tool loan program

Training opportunities

Career development

Job summary

Naylor Building Partnerships Inc. is seeking a motivated and experienced 313D HVAC Technician to join the HVAC division as a Residential (Condo) Lead Hand. This lead role provides technical oversight for residential condo operations and supports field technicians with complex issues.

The Residential Lead Hand acts as the primary escalation point while coordinating with Condo Operations Managers to plan service delivery and maintain high standards. No on-call work required.

Qualifications

• 313D Residential Air Conditioning Systems Mechanic License.
• GT2 Gas Technician license or higher and ODP certification.
• Valid Ontario Driver’s licence and insurable on our fleet policy.
• Ability to obtain a clean security clearance check.
• Strong HVAC background in condominium/multi-residential buildings.
• Experience mentoring, coaching, or technical leadership.

Responsibilities

• Provide technical oversight and support to residential technicians across service and maintenance activities.
• Act as the primary escalation point for complex technical issues, guiding resolution.
• Deliver mentorship to technicians to promote technical growth, safety, and best practices.
• Promote consistency in service standards and processes across residential condo sites.
• Assist with preparation and review of quotes for residential condo service work.
• Participate in technician site visits when additional technical support is required.
• Support training and development of technicians, including identifying skill gaps.
• Assist with scheduling and booking required inspections for residential properties.
• Work closely with Condo Operations Managers to support planning and client satisfaction.
• Contribute to continuous improvement initiatives within residential operations.

Skills

HVAC expertise

Mentoring

Leadership

Condo experience

Communication

Job description

Naylor Building Partnerships Inc. is seeking a motivated and experienced 313D HVAC Technician to join the HVAC division as a Residential (Condo) Lead Hand.

The Residential Lead Hand will provide technical oversight and guidance across residential condominium operations, ensuring consistent service delivery, supporting technicians in the field, and helping our teams resolve complex technical issues. This position will also act as the primary escalation point for challenging service situations while collaborating closely with Condo Operations Managers to support service planning and execution. Please note there is no on-call work for this position!

Naylor offers a comprehensive benefits package designed to support employees & their families in managing their health and wellness needs. The following is a list of the many benefits that could be available to you as a valued Naylor Employee:

• Competitive pay ($50.50/hour)
• Benefit package including Medical/ Dental/ Vision/ Health Care Spending Account insurance programs
• 10% Vacation/Stat holiday pay to start
• RRSP matching program
• Profit sharing program
• Life insurance for you and your family
• Uniform allowance & Tool loan program
• Training opportunities through our Learning Management System
• Career development opportunities
  
  

Key Responsibilities:

• Provide technical oversight and support to residential technicians across service and maintenance activities
• Act as the primary escalation point for complex technical issues, helping troubleshoot and guide resolution
• Deliver mentorship and coaching to technicians to promote technical growth, safety, and best practices
• Promote consistency in service standards and operational processes across residential condo sites
• Assist with the preparation and review of quotes for residential condo service work
• Participate in technician site visits when additional technical support or assessment is required
• Support the training and development of technicians, including identifying skill gaps and coordinating training opportunities
• Assist with scheduling and booking required inspections for residential properties
• Work closely with Condo Operations Managers to support planning, service delivery, and client satisfaction
• Contribute to continuous improvement initiatives within residential operations
  
  

Requirements:

• Strong technical background in HVAC mechanical systems within condominium or multi-residential buildings is required
• Demonstrated ability to troubleshoot complex technical issues and guide others through solutions
• Proven experience providing mentorship, coaching, or technical leadership
• Strong communication and collaboration skills with both field teams and operational leadership
• Ability to manage multiple priorities while maintaining high service standards
• 313D Residential Air Conditioning Systems Mechanic License
• GT2 Gas Technician license required or higher and ODP certification
• Valid Ontario Driver’s licence and insurable on our fleet policy
• Ability to obtain a clean security clearance check
• Computer aptitude
  
  

Please note: this posting is for an existing vacancy.

We are committed to providing an inclusive and barrier-free workplace that reflects the communities we serve. We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and Naylor’s Accessibility Policy. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to our Human Resources department at [e-mail].

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