Residential Concierge - Part Time

Four Seasons; Toronto; On-site; CAD 28,000 - 39,000; Part time

Benefits offered by this job

Exclusive discount and travel programs

Complimentary meal per shift

Complimentary dry cleaning of uniforms

Training and development opportunities

Employee recognition programs

Job summary

Four Seasons Hotel Toronto is seeking a Part-Time Residential Concierge to warmly assist residents, coordinate services, and manage requests from arrival to departure. You will be the face of the residence, presenting a polished image and delivering thoughtful, discreet service in a luxury setting.

The role emphasizes local knowledge, superior communication skills, and the ability to multitask across tasks while maintaining a welcoming smile and professional demeanor.

Qualifications

• Excellent personal presentation and interpersonal skills.
• Attention to detail and ability to multitask.
• Knowledgeable about the local area with patience and discretion.
• Must be able to stand for the majority of the shift.
• Warm, welcoming attitude and professional demeanor.

Responsibilities

• Respond to residents' requests including mail, deliveries, reservations and services coordination for residents.
• Coordinate with hotel and third parties to fulfill residents' requests and maintain high service standards.
• Act as a friendly personal assistant to residents, enhancing their home life in Toronto.

Skills

Interpersonal skills

Communication skills

Attention to detail

Multitasking

Discretion

Patience

Job description

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district.

Join our team!

Are you ready to take the next big step in your hospitality career? Four Seasons Hotel Toronto is currently looking for a talented and dynamic Part-Time Residential Concierge who shares our passion for excellence and who infuses enthusiasm into everything they do!

About The Role

As the face of their home, this high profile department carries a special responsibility. Our Residential Concierge team is dedicated to accommodating residents’ requests from the ordinary to the extraordinary while maintaining and preserving their investment. The Residential Concierge is responsible for responding to a variety of residents’ requests including mail pickup and delivery, storing and retrieving packages, processing of all residents correspondence, handling reservations, and execution of residents’ requests and coordination of services from both the Hotel and third parties.

With local knowledge and insights about activities in the city. The Residential Concierge team does wonders to enhance residents’ experiences, making their home life in Toronto that much more enjoyable. Residents will recognize the team to be a true asset of their investment and consider each member to be a friendly personal assistant.

What You Will Bring

We are looking for candidates who have excellent personal presentation and interpersonal skills. Attention to detail and the ability to multitask are required. This position requires candidates to be extremely knowledgeable about the local area, have a high degree of patience and work with discretion. This position requires standing for the majority of the shift. The ideal candidate will also have a warm welcoming smile and a positive attitude!

Additional Preferred Qualifications & Skills

• 1-2 years previous experience in Concierge or Guest Services role in a High End Residential or Hotel operation.
• Exceptional communication skills and command of English language

What We Offer

• Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
• Complimentary meal per shift in our employee dining room, OASIS
• Complimentary dry cleaning of uniforms
• Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training
• Monthly Employee Recognition celebrations and Bi-Annual Employee Parties
• ... and more!

The hourly wage for this role is $24.36 per hour.

Schedule & Hours

The ideal candidate will have a flexible work schedule and able to work weekdays, weekends, overnights and holidays.

Successful candidates must possess legal work authorization in Canada. Work permit sponsorship is not available. This posting is for an existing vacancy within the organization. The hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.