Residential Claims Subrogation Analyst

TD; Markham; On-site; CAD 57,000 - 84,000; Full time

Job summary

TD Insurance is seeking a Residential Subrogation Analyst in Markham, Ontario. You will oversee a personal list of subrogation claims, gather evidence to prove liability, and coordinate payments with third-party insurers to recover indemnities while meeting service levels.

Responsibilities include investigating and resolving moderately complex claims, negotiating payouts, and collaborating with contractors and engineers. Strong negotiation, communication, and time-management skills are essential.

Qualifications

• Residential Claims experience is highly beneficial
• Litigation experience is preferred
• Collections experience along with either legal or insurance claims experience
• Knowledge of financial collections practices, litigation protocols and application jurisprudence is highly beneficial
• Strong negotiation skills required
• Strong verbal and written communication skills
• Superior client service orientation and excellent telephone manner
• Excellent organization and time management skills
• Ability to function effectively in a fast-paced, multi-faceted environment
• Strong typing and computer skills
• Travel mostly within the city is required for mediation, pre-trial, etc.

Responsibilities

• Recovery of indemnity payments, which includes the investigation, evaluation, and timely resolution of moderately complex claims within their area of focus and authority
• Handles moderately complex claims with moderate risk level that can typically be resolved in 2-24 months
• Requires next level approval for claims in excess in their claim settlement authority limit
• Completes work with guidance and direction from management as necessary
• Sound knowledge of the operating environment and business process and procedures, and transactions lifecycle for own area
• Review Residential files and understand payouts
• Present Residential claims payouts to at fault third parties; proving liability and negotiating
• Ensure personal performance meets minimum claims operational performance standards
• Maintain and foster a fair and equitable workplace environment that supports a culture of diversity and inclusivity;
• Act as a brand ambassador for your business and the bank, both internally and/or externally;
• Embodying TD's common behaviours
• Build deep client relationships
• Simplify and deliver faster
• Win together
• Execute brilliantly
• Do the right thing – own it, raise it, know it

Skills

Negotiation

Client service

Time management

Communication

Teamwork

Typing

Job description

Work Location

Markham, Ontario, Canada

Hours

35

Line Of Business

TD Insurance

Pay Details

$57,100 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

The Residential Subrogation team is responsible for ensuring that residential subrogation opportunities, payments and liability negotiations are executed with third party insurers correctly, expediently, diligently and within service levels. Reporting directly to the Group Manager, Residential Subrogation analyst oversees their own pending list of subrogation claims, gathers evidence to prove liability, and compiles payments to support quantum. Subrogation Analysts also works with contractors, engineers, and various partners in Claims Support Services, Claims, TDI Governance & Control, and other lines of businesses. The Residential Subrogation analyst oversees significant operational recoveries with overall accountability for the key performance and day-to-day management of their pending files/activities.

Key job duties will include:

• Recovery of indemnity payments, which includes the investigation, evaluation, and timely resolution of moderately complex claims within their area of focus and authority;
• Handles moderately complex claims with moderate risk level that can typically be resolved in 2-24 months
• Requires next level approval for claims in excess in their claim settlement authority limit
• Completes work with guidance and direction from management as necessary
• Sound knowledge of the operating environment and business process and procedures, and transactions lifecycle for own area
• Review Residential files and understand payouts
• Present Residential claims payouts to at fault third parties; proving liability and negotiating
• Ensure personal performance meets minimum claims operational performance standards
• Maintain and foster a fair and equitable workplace environment that supports a culture of diversity and inclusivity;
• Act as a brand ambassador for your business and the bank, both internally and/or externally;
• Embodying TD's common behaviours
• Build deep client relationships
• Simplify and deliver faster
• Win together
• Execute brilliantly
• Do the right thing – own it, raise it, know it

Department Overview

The TD Insurance GI Claims Recovery Team is responsible for delivering legendary customer experience through simple, fast and fair claims and subrogation resolution while ensuring financial results by focusing on client experience, strong risk management, a well-run operating model, and being an extraordinary place to work.

Job Requirements

• Residential Claims experience is highly beneficial
• Litigation experience is preferred
• Collections experience along with either legal or insurance claims experience
• Knowledge of financial collections practices, litigation protocols and application jurisprudence is highly beneficial
• Strong negotiation skills require
• Strong verbal and written communication skills
• Superior client service orientation and excellent telephone manner
• Excellent organization and time management skills
• Ability to function effectively in a fast-paced, multi-faceted environment
• Ability to contribute and work effectively in a team environmentStrong typing and computer skills
• Travel mostly within the city is required for mediation, pre-trial, etc.

Who We Are

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec Only)

Sans Objet