Resident Support Team Leader

The Salvation Army in Canada; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

The Salvation Army in Canada seeks a Support Team Lead in Calgary to supervise and assist Residential Support Workers, ensuring effective job performance and safe environments for residents. The role combines administrative duties with direct support activities, emphasizing teamwork, effective communication, and crisis management skills.

Benefits

Reasonable accommodation available upon request

Qualifications

• Required two years of college education in a relevant field such as social work.
• Must have one year but less than three years of relevant frontline experience.
• Current Standard First Aid certification with Level A or C CPR required.

Responsibilities

• Supervise and support Resident Support Workers in day-to-day activities.
• Conduct resident intakes and ensure adequate support.
• Monitor activities and maintain safety and dignity for residents.

Skills

Effective customer service skills

Strong verbal communication skills

Problem solving and analytical skills

Attentive listening

Crisis intervention skills

Education

Completion of two years of Community College in a related field

Tools

MS Outlook

MS Word

MS Excel

Job description

1 week ago Be among the first 25 applicants

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary:

This position provides supervision, support, coaching, and guidance to Residential Support Workers to ensure they are able to complete all their job duties effectively; also provides a safe and secure environment for residents/ and visitors and practical support to reintegrate them into the community.

Accountabilities

• Resident / Program Support:
• Works alongside all Resident Support Workers, volunteers, and practicum students to ensure job duties are completed as needed.
• Conducts resident intakes, goal setting and follow ups.
• Monitors the activities of residents and maintains availability of personal, practical, and moral support; may include providing safe storage and recording of prescribed medication.
• Maintains strong communication both written and verbal for the benefit of the resident and program.
• Ensures resident assessment, admission, and orientation are being completed correctly, with dignity and respect for each person participating in the process.
• Works collaboratively with agencies (e.g. PACT, SOS, DOAP)
• Resolves all issues that arise within the building with residents or staff.
• Performs Resident Support Worker duties and other related tasks when needed/
• Provides training to new Resident Support Workers.
• Provides resident advocacy as needed.
• Audits resident files.
• Provides input into Resident Support Worker and Program Aid annual performance evaluations.
• Reviews policies, procedures, and program guidelines; provide suggestions for changes as needed.
• Reviews information and R=resident forms to ensure correct information and relevance
• Participates in annual program operation planning.
• Reviews training manuals to ensure information is current.
• Supervises the coordination and distribution of weekly food hampers.
• Conducts monthly tool and medication cabinet audits.
• May supervise day to day work of Resident Support Workers and/or Program Aids to ensure quality service delivery.
• May complete resident room inspections and follow up as needed or directed.
• May support other residential positions in job related duties.
• Administrative:
• Develops shift schedules for the Resident Support Workers.
• Ensures scheduled vacation, medical and/or sick days are covered.
• Records accurate notes of day-to-day encounters.
• Maintains log books and completes daily reports.
• Answers program telephones and records/remits messages.
• Completes appropriate paperwork such as incident reports, vacation request, communication book etc., as required.
• Handles finances relating to room rentals and meal tickets, and receipting of same
• Audits resident files as per procedures and accreditation standards.
• Monitors the disposal of stored properties.
• Monitors occupancy fee payments
• Attends monthly staff meetings and Resident Support Team Leader meetings.
• Attends case conferences with Resident and management.
• May attend external agencies sector meetings.
• May conduct, or assist with, supervision meetings, coaching and provide input into performance evaluations of reporting Support Service Worker, Program Aids and practicum students
  
  

Working Conditions

• This is a full-time position at 40 hours per week.
• Weekly schedule is Monday to Friday, 11:00 pm to 7:30 am
• Works in a men’s residential housing facility
• May deals with aggressive people.
• Potential of verbal, and less likely physical, attacks.
• Work schedule affecting lifestyle
  
  

Education And Experience Qualifications

Education, Qualifications and Certifications:

• Completion of two (2) years of Community College in a related field (i.e.. social work)
• Police Information Check (PIC) with Vulnerable Sector Search
• Current Standard First Aid certification with Level A or C CPR from an Alberta approved training provider
• Incumbents with a Social Work diploma or degree must be registered with the Alberta College of Social Workers
  
  

Experience And Skilled Knowledge Requirements

• One year but less than three years prior related experience in frontline work in a social services setting, life skills and experience in a related field.
  
  

Skills And Capabilities

• Understanding of, and ability to, work with people of diverse backgrounds and abilities that are vulnerable and find themselves homeless.
• Effective customer service skills.
• Computer skills including MS Outlook, Word, Excel and familiarity with databases.
• Responsive to safely resolve crisis situations and respond nonjudgmentally to problematic behaviours.
• Attentive listening and observation of body language and able to monitor and read the environment.
• Demonstrated trauma informed care, non-violent crisis intervention and de-escalation skills; ability to diffuse difficult situations.
• Strong verbal and written communication skills to convey information to residents and community partners.
• Attention to detail, problem solving and analytical skills.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Able to pack and lift resident’s belongings and engage in recreational activities.
  
  

Compensation

The target hiring range for this position is $24.00 to $30.00 with a maximum of $35.99.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Non-profit Organization Management

Referrals increase your chances of interviewing at The Salvation Army in Canada by 2x

Sign in to set job alerts for “Support Team Lead” roles.

Strategic Customer Success Manager - Work Remotely

Supportive Living Coordinator (Evening FT 38 hours)

Supportive Living Coordinator (Day FT 40 hours)

Supportive Living Coordinator (Evening PT 28.5 hours)

Supportive Living Coordinator - Apartments (FT 37.5 hours- 1 yr Contract)

Greater Calgary Metropolitan Area 6 days ago

Senior Customer Success Manager, Trilogy (Remote) - $200,000/year USD

Calgary, Alberta, Canada $100.00-$100.00 20 hours ago

Supportive Living Coordinator (Evening PT 13 hours)

Assistant Manager, Guest Experience | 5 Month Contract, Market Mall

Regional Operations Manager - Alberta South

Business Development (BD) Enablement Manager

People Consulting - Ceridian/Dayforce Consultant

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.