Resident Services Manager (Full-Time)

PARC Retirement Living; West Vancouver; Hybrid; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Meaningful work

Subsidized meals

Diverse team and training

Extended health, vision, dental, life,

Birthdays off with pay

Job summary

PARC Retirement Living in West Vancouver seeks a Resident Services Manager to lead resident services, administration, and the front desk. You will coordinate move-ins, tours, and orientations while fostering a positive community experience for residents and families.

You will oversee resident relationships, accounts, and related accounting tasks, reporting to the General Manager. The role requires a customer-focused leader with strong MS Office and industry experience.

Qualifications

• College/university degree in business or related field.
• Experience in Front Office Management or accommodation for retirement/hospitality.
• Proven ability to manage and train a team.
• Strong communication and interpersonal skills.
• Proficiency with MS Word, Excel, Outlook, PowerPoint.
• Experience with accounting tasks and invoicing is a plus.

Responsibilities

• Oversee resident services, administration and reception team.
• Organize move-ins, move-outs, residence tours and orientations.
• Manage resident relationships and accounts, including financial statements.

Skills

Staff management

Customer service

Budgeting

Front desk / reception

Education

Business degree

Tools

Yardi

Microsoft Office

Job description

Are you a caring person who wants to make a difference in the lives of seniors?

PARC Retirement Living is an award-winning developer and operator of independent senior-living communities. We’re looking for a Resident Services Manager to join our Westerleigh PARC team in West Vancouver.

About working at PARC

PARC communities are home to active seniors; inspiring spaces where aging adults come to live well and engage with a vibrant community of like-minded people. PARC gives residents the freedom to live independently, while nurturing theirphysical and mental well-being.

As Resident Services Manager, you’re a familiar face to our residents and their families, and you have a huge impact on their experience in our community. This means:

• Under the direction of the General Manager, you oversee all resident services, along with the administration and reception team. You overseeActive Livingprograms and sales tasks as needed.
• You organize move-ins, move-outs, residence tours and orientations. You always have an ear out for resident feedback and enjoy sharing this with our teams.
• You will manage resident relationships and accounts, with an emphasis on financial statement creation and other accounting administration.

The perks of joining PARC

• Meaningful work. How many hospitality jobs can say that? At PARC, you’ll be making a positive difference in seniors’ lives, each and every day.
• Refreshments while you work. PARC’s chef-prepared cuisine rivals the best in BC, and we offer subsidized daily meals and beverages to employees.
• A supportive, diverse team and training opportunities. We believe in giving our people opportunities to advance wherever we can.
• High-value benefits. We offer Extended Health, Vision, Dental, Life, AD&D and Disability Insurance, plus an Employee Assistance Program (EAP), to help protect your health, family and way of life. Plus: birthdays off with pay, parental top-ups and much more!

It takes a special kind of person to work here – does this sound like you?

• You’re a superb communicator. You’re comfortable handling difficult conversations and aim to build trust with every interaction.
• You have a degree in business or a related field, paired with Front Office Management or Accommodation experience in the retirement living or hospitality industry.
• You have experience managing, training and motivating a team. You enjoy building a positive work environment for your team and the departments you work with.
• You’re highly proficient in Microsoft Word, Excel, Outlook and PowerPoint. You’ve used these tools for reporting, data analytics, communications, calendar management and more. Experience working in Yardi or Sherpa is an asset too.
• You have experience in office set-up and record management, including preparation of invoices, basic accounting and cash management. Your strong eye for detail helps you catch mistakes and errors quickly.
• You have a knack for staying organized and managing your time. Even in a fast-paced and changing environment, you manage to keep to priorities and meet deadlines.
• You deeply understand and respect the needs of seniors, their families and the professionals engaged in their care.

At PARC Retirement Living we require a Criminal Record Check, and a TB test within the first month of employment.