Resident Services Manager

Shannex Incorporated; Dartmouth; On-site; CAD 60,000 - 70,000; Full time

Job summary

A leading healthcare organization is looking for a compassionate Resident Services Manager (LPN) in Dartmouth, Nova Scotia. The role involves overseeing care services for residents, requiring strong leadership and nursing experience. Joining Shannex means being part of an inclusive culture dedicated to excellence in senior care, with competitive benefits and opportunities for professional growth.

Benefits

Comprehensive health, vision, and dental benefits plan

Access to virtual healthcare 24/7 for FREE

RRSP program (5% employer matching)

Vacation accrual

Free onsite parking

Access to continuing education and training

Qualifications

• Minimum five years nursing experience.
• Experience in a leadership role.
• Current CPR & Emergency First Aid certification.

Responsibilities

• Oversee care services delivery and management.
• Lead and supervise the care/service team.
• Ensure compliance with regulatory requirements.

Skills

Leadership

Collaboration

Compassion

Education

LPN diploma

Current registration with provincial LPN regulatory body

Job description

6 days ago Be among the first 25 applicants

If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living.

We are searching for a Resident Services Manager (LPN) to join our Parkland at the Lakes team based in Dartmouth, Nova Scotia.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development, and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. We offer a competitive compensation package, additional benefits include:

• Comprehensive health, vision, and dental benefits plan (eligible immediately upon hire for part-time & full-time staff) including an Employee and Family Assistance Program Life, travel, and other insurances
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (5% employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety
  
  

About The Opportunity

The Client Services Manager is responsible for the planning, coordination, delivery, management, and evaluation of care services to all residents living in our Licensed Assisted Living service line.

• Provides clinical oversight, leadership and expertise to the care/service team by fostering and promoting best practices
• Directs the regular health assessments of prospective and current residents to maintain quality of life in the appropriate lifestyle option.
• Assists in the recruitment, orientation, training and professional development of team members
• Provides leadership to and direct supervision of employees in the area of responsibility
• Ensures compliance with organizations brand standards, policies, and regulatory requirements
• Responds to government inspection/investigation reports and maintains licensing standards
• Promotes and leads a safety culture
  
  

About You

• In addition to placing high value on continuous improvement, collaboration and accountability, you bring:
• LPN diploma; or equivalent
• Current registration with provincial LPN regulatory body
• You are passionate about working with seniors and have experience working with the elderly in a seniors’ living or long-term care environment
• Minimum five (5) years nursing experience
• Experience in a supervisory / leadership role
• Current CPR & Emergency First Aid certification
• Personal computer skills in the use of related software applications
  
  

Supplemental Qualifications Considered An Asset

• Specialized courses such as: Foot Care, Palliative Care, Venipuncture
• Alzheimer’s Disease and other Dementia Care Course
• Back in Form Lift & Transfer Program
• Previous supervisory / leadership experience in a health service or seniors living environment;
  
  

About Us

It all began in 1988 when our Founder, Joseph Shannon, purchased a single nursing home in his hometown of Sydney, Cape Breton. For more than three decades, Shannex has grown as a trusted provider of senior accommodations, services and care in Nova Scotia, New Brunswick, and Ontario. Our industry-leading services are inspired by residents and delivered by Parkland Retirement Living and Lifestyle Residences, Shannex Enhanced Care, Faubourg du Mascaret, and Care at Home team members who create an exceptional resident experience and a positive, fulfilling work environment where every voice matters.

If you’re ready to join the Shannex team of Great People, apply today!

Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity, diversity, inclusion and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs.

All applications are kept in strict confidentiality.

Only those selected for an interview will be contacted.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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