Resident Services/Events Coordinator

Lifetime; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Resident Services/Events Coordinator, um außergewöhnlichen Service für Bewohner und Gäste zu bieten. Diese Rolle erfordert Engagement für die Zufriedenheit der Bewohner, die Planung von Veranstaltungen und die Kommunikation von Community-Updates. Sie werden die Möglichkeit haben, positive Beziehungen zu pflegen und die Bewohnererfahrung aktiv zu verbessern. In einem dynamischen Umfeld, das Vielfalt und Inklusion fördert, können Sie Ihre Fähigkeiten im Kundenservice und in der Veranstaltungsplanung weiterentwickeln und einen bedeutenden Einfluss auf die Gemeinschaft ausüben.

Qualifications

• Mindestens zwei Jahre Erfahrung im Kundenservice, vorzugsweise in der Gastronomie.
• Ausgezeichnete schriftliche und mündliche Kommunikationsfähigkeiten.

Responsibilities

• Bearbeitung von Kundenanfragen und Beschwerden innerhalb von 24 Stunden.
• Planung und Förderung von Veranstaltungen für die Bewohner.

Skills

Kundenservice

Kommunikationsfähigkeiten

Veranstaltungsplanung

Problemlösungsfähigkeiten

Education

High School Diploma

College Credits

Tools

Outlook

Office 365

Excel

Word

Job description

Overview

Join Hines and embark on a career journey driven by innovation and excellence. Recognized as one of the World’s Most Innovative Companies and one of U.S. News & World Report’s Best Companies to Work For in 2024, we offer endless opportunities for growth and impact.

Responsibilities

As a Resident Services/Events Coordinator, you will provide exceptional service to residents and guests, showcasing your knowledge of local entertainment and dining options. Reporting to the Property Manager, your key responsibilities include:

1. Resolving customer complaints and acting as a liaison with management when necessary.
2. Responding to residents’ requests within 24 hours via phone, email, or mail.
3. Following up within 24 hours to ensure satisfaction.
4. Preparing weekly reports on resident contacts and satisfaction initiatives.
5. Greeting visitors and providing a personalized, caring experience.
6. Engaging with residents to foster positive relationships and meet their expectations.
7. Handling complaints professionally and ensuring positive resolutions.
8. Communicating community updates through digital platforms and postings.
9. Planning and promoting resident events and activities.
10. Identifying opportunities to enhance resident experience.
11. Managing application approvals and tracking documentation.
12. Supporting the community culture and encouraging positive reviews.
13. Assisting with tours and providing community information to prospects.
14. Following up with prospects through calls and emails.
15. Supporting maintenance scheduling and coordinating services.
16. Supervising contractual obligations for services like janitorial and security.
17. Performing other duties as assigned by the Property Manager.

Qualifications

Minimum requirements include:

• High school diploma or equivalent; college credits preferred.
• At least two years of customer service experience, preferably in hospitality.
• Excellent written and verbal communication skills.
• Ability to work independently and with software such as Outlook, Office 365, Excel, and Word.
• Availability to work weekends, overtime, and to perform physical inspections.

Closing

Hines is a global leader in real estate investment, managing assets across various property types with a focus on sustainable and innovative development. With a diverse team of 5,000 employees worldwide, we prioritize training, benefits, and an inclusive culture to foster growth and success.

We are proud to be named to Fast Company’s list of the World’s Most Innovative Companies for 2024. We support workforce diversity and are an equal opportunity employer. No third-party inquiries, please.