Resident Services Coordinator - University Heights

Greystar; Victoria; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player in real estate is seeking a Resident Services Coordinator to enhance tenant experiences and manage resident activities. This role involves providing exceptional customer service, coordinating events, and addressing resident concerns. The ideal candidate will possess strong communication and organizational skills, along with proficiency in property management software. Join a dynamic team that values professional growth and offers a supportive work environment, making a meaningful impact in the rental housing sector.

Qualifications

• Strong communication skills for effective resident interaction.
• Experience with property management software and database management.

Responsibilities

• Coordinate resident functions and activities for a high-quality living environment.
• Address resident issues and manage maintenance requests effectively.

Skills

Effective communication skills

Proficiency in Word

Proficiency in Excel

Property management software (Yardi or One Site)

Database management

Mathematical skills

Education

High School diploma or GED

Relevant customer service experience

Tools

Yardi

One Site

Job description

R0154066 University Heights - CANADA Victoria, British Columbia

Overview

Greystar is seeking dedicated individuals to help us maintain our position as a leading rental housing operator and developer. As the largest in the US and a major global investment management firm, we provide industry-leading services to investors, clients, and residents. We offer excellent professional development and career growth opportunities, and we value our team members who make us the Global Leader in Rental Housing.

Job Responsibilities

About Greystar

Greystar is a comprehensive global real estate company specializing in property management, investment, development, and construction in rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, we manage over $320 billion in real estate across 250 markets worldwide, with offices in North America, Europe, South America, and the Asia-Pacific. We are the largest apartment operator in the US, managing more than 1 million units globally, with an institutional investment platform managing over $79 billion of assets, including $36 billion in development assets. Founded in 1993 by Bob Faith, our mission is to deliver world-class service in rental residential real estate. Learn more at www.greystar.com.

Job Description Summary

The Resident Services Coordinator provides excellent customer service to prospective and current tenants, and supports property staff by sharing knowledge of the property and its operations. This role also involves planning and executing resident activities to promote a high-quality living environment.

Key Responsibilities

• Coordinate resident functions and activities, including orientation, utility setup, and package delivery/reminders.
• Create and distribute a property newsletter highlighting events, services, and advertisements.
• Address resident issues such as disputes, maintenance requests, and other concerns, and prepare incident reports as needed.
• Manage activity center or clubhouse rentals, including contract management and fee collection. Ensure guest suites are ready for use and provide amenities like movies, books, and games.
• Process maintenance work orders, monitor completion, and follow up with residents to ensure satisfaction. Prepare weekly reports on maintenance activities.
• Inspect property safety and cleanliness, and coordinate repairs with maintenance staff.

Qualifications

• Effective communication skills, including reading, writing, and data explanation.
• Proficiency in Word, Excel, property management software (Yardi or One Site), and database management.
• Mathematical skills for financial and budget reports.
• High School diploma, GED, or relevant customer service experience.
• Valid driver’s license for operating golf carts on property.

Travel & Physical Demands

• Occasional travel for meetings or training.
• Ability to work with electronic equipment and reports for extended periods.
• Capability to lift weights up to 11.4 kg with assistance.
• Flexible schedule, including weekends and holidays.