Resident Services Coordinator

Amica Senior Lifestyles; Aurora; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Resident Services Coordinator to enhance the lives of seniors. In this impactful role, you will lead engaging programs, foster relationships with residents and their families, and collaborate with a dedicated team to provide exceptional care. The upcoming Amica Aurora Promenade will offer a supportive environment where you can thrive and make a real difference every day. Join a diverse team that values individual differences and encourages personal growth through continuous learning opportunities. If you are passionate about senior care and want to contribute to a meaningful mission, this is the perfect opportunity for you.

Benefits

Comprehensive Benefits Package

RRSP Matching

Learning and Development Opportunities

Supportive Leadership

Qualifications

• 3+ years in dementia care within a healthcare setting.
• First Aid and CPR certified, with strong leadership skills.

Responsibilities

• Develop tailored programs for residents ensuring compliance with care regulations.
• Manage Resident Care Partners for exceptional care and interactions.

Skills

Communication Skills

Organizational Skills

Conflict Resolution

Supervision Skills

Leadership Best Practices

Education

Diploma in Social Services

Degree from a Recognized University

Tools

YARDI

Job description

Job Description

RESIDENT SERVICES COORDINATOR

Amica Aurora Promenade

Full Time

Established in 1996, Amica Senior Lifestyles owns and operates over 30 senior living residences in British Columbia and Ontario, while continuing to grow in select markets. We offer Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options, along with Long Term Care (LTC) in BC. We combine expert care with unparalleled premium hospitality and amenities for a personalized senior living experience.

At Amica, our values are at the heart of all we do. We are privileged to spend our days enriching the lives of seniors, their families and each other. We celebrate diverse perspectives, lived experiences, and we are committed to fostering an inclusive environment where everyone feels they belong.

We welcome applicants from all backgrounds, including those of all religions, ethnicities, people of diverse sexual and gender identities and expressions, Black, Indigenous, Racialized People, and Persons with Disabilities.

Become part of a team where you can make a real impact in the lives of others each and every day.

Opening in the Fall of 2025, Amica Aurora Promenade is designed for comfort and accessibility. Amica Aurora Promenade offers purpose-built spaces and convenient amenities for all residents to enjoy.

The Opportunity:

Join our team as a Resident Services Coordinator and play a pivotal role in enhancing the lives of our residents. In this position, you'll lead engaging programs, foster strong relationships with residents and families, and collaborate with a supportive team focused on providing excellent care.

How is Amica’s Wellness team different?

• Our unique care model emphasizes social connection, allowing you to get to know each resident and their families to form purposeful relationships.
• Your feedback is valued; you will have room to directly contribute to personalized wellness plans.
• Your administrative and leadership skills will be nurtured as you collaborate with our multi-disciplinary team in providing proactive care and services, while building connections with Health Care Providers.

How we will support you:

• A diverse environment where individual differences are celebrated, and you’re encouraged to be your best self, alongside a collaborative team.
• Learning and development opportunities to help you grow.
• Comprehensive benefits package including RRSP matching.
• You are supported by inspiring leaders who show up for you.

What will you be doing?

• Develop and facilitate tailored programs for Assisted and Independent Living residents, ensuring compliance with retirement and memory care regulations.
• Coordinate in-service and continuing education programs for the team, fostering a culture of continuous learning.
• Manage Resident Care Partners to ensure exceptional care, monitoring, and meaningful interactions with residents.
• Cultivate strong relationships with residents and families, actively participating in a multi-disciplinary management team focused on resident care and services.
• Maintain accurate and timely resident records, reports, and assessments.
• Uphold and enhance Amica’s culture and values in all interactions.

What you will bring:

• Diploma from a recognized college in social services, healthcare, or gerontology.
• First Aid and CPR certified.
• Three (3) years of experience in dementia care in a healthcare setting, including Alzheimer’s, and two (2) years of organizational management.
• Knowledge of seniors’ care and aging, leadership best practices, legislative regulations, and policies related to retirement care.
• Strong supervision skills, excellent communication, organizational proficiency, conflict resolution, and computer skills.
• Experience with YARDI (electronic care system) preferred.
• Nursing and/or memory care background considered an asset.
• Degree from a recognized university.

Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.