Resident Services Assistant- Casual

Baptist Housing; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Resident Services Assistant to join their team in Vancouver. This role is perfect for someone who is passionate about providing exceptional service to seniors while working in a supportive and collaborative environment. You will manage office tasks, maintain resident information, and ensure a welcoming atmosphere for all. The position offers flexibility, covering various shifts, including nights and weekends. With a focus on fostering positive relationships and a commitment to confidentiality, you will play a vital role in enhancing the lives of residents. If you are looking for a rewarding career where your contributions truly matter, this opportunity is for you.

Benefits

Extended Health Coverage

Dental Coverage

Retirement Savings Plan

Paid Vacation Time

Recognition Awards

Supportive Community Environment

Qualifications

• 3+ years in administrative support, hospitality, or customer service.
• Strong organizational and communication skills are essential.

Responsibilities

• Provide exceptional customer service to residents and visitors.
• Manage office tasks and maintain accurate resident information.
• Respond to emergencies and support other departments as needed.

Skills

Interpersonal Skills

Customer Service

Critical Thinking

Problem-Solving

Organizational Skills

Communication Skills

Microsoft Word

Microsoft Excel

Confidentiality

Education

High School Diploma

First Aid Certificate

Tools

Microsoft Office

Job description

The Opportunity

At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of our team, you can experience a fulfilling career while working in a collaborative environment where support for you is prioritized. As the Resident Services Assistant, you will provide administrative support by managing office tasks, tracking resident information and maintaining accurate tenancy files.

About The Role

*The ideal candidate is available for all shifts, including nights and weekends.

As a Resident Services Assistant, you will have a diverse range of responsibilities aimed at providing exceptional customer service to residents and visitors. Your role will involve managing inventory, processing orders, and handling sensitive information with the utmost confidentiality. You will take charge of the reception area, ensuring residents are well attended to in the dining room. Observing and reporting any changes in resident behavior will be a crucial aspect of your duties, along with maintaining a confidential resident database. Responding to emergencies and routine inquiries from residents, family members, and team members will be within your comfort zone. Beyond your primary tasks, you'll also lend support to other departments and assist with various projects as required. As an ambassador for Baptist Housing, you'll embody our values, fostering positive interactions with residents, team members, and visitors. Upholding and promoting our brand will be at the core of your endeavours, elevating our reputation and driving awareness among relevant stakeholders. This part-time casual position demands flexibility in availability, as you'll be expected to cover all shifts, including evenings, nights, and weekends. Reporting to the Resident Services Manager, you will play a pivotal role in ensuring the well-being and satisfaction of our cherished residents and guests. Vancouver is known for its breathtaking natural beauty, vibrant culture, and diverse population. Your work location, Shannon Oaks, is our all-inclusive premier independent living in South Vancouver, located on Waverley Avenue.

Requirements

1. Positive and enthusiastic attitude with strong interpersonal skills
2. Service-oriented approach, excelling both independently and as part of a team
3. Critical thinking and problem-solving abilities to support seniors and families
4. Detail-oriented with strong organizational skills to manage time and priorities effectively
5. Excellent communication and writing skills for producing professional documents
6. Commitment to learning and adapting to change
7. Proficiency in Microsoft Word and Excel for handling diverse administrative tasks
8. Minimum of 3 years' experience in administrative support, hospitality, or customer service
9. Valid First Aid Certificate ensuring the safety and well-being of residents

About You

You embody a service-oriented approach, consistently responding to needs with a positive attitude and seeking opportunities to serve. Your extraordinary stewardship contributes to goal achievement, and you excel in maintaining the confidentiality and security of information. Your outstanding interpersonal skills shine through as you establish and nurture professional relationships with team members, residents, and visitors alike. Whether working independently or collaboratively, your effective conflict resolution aligns seamlessly with our organizational values. As a critical thinker, you adeptly navigate challenges, showcasing meticulous attention to detail and strong organizational prowess. Your proficiency in managing time, workload, and conflicting priorities, along with your flexibility and adaptability, positions you for success in this dynamic role. Your literacy and numeracy skills, coupled with a solid understanding of office equipment, reflect a well-rounded competence. In addition, your advanced computer skills, particularly in Microsoft Office software, further enhance your ability to excel in this position.

A caring and supportive work environment with a compensation rate of $25.13 / hour.

Why Work at Baptist Housing?

1. Meaningful Service: Your work matters! You can make a real impact on the lives of our residents. Your role is both fulfilling and purposeful.
2. Supportive & Fun Community: We're more than colleagues. Experience a supportive, safe and fun environment where we take our work seriously, but not ourselves.
3. Competitive Compensation: Enjoy competitive salaries and benefits, including extended health and dental coverage, a retirement savings plan, and paid vacation time.
4. Recognition & Appreciation: Experience appreciation events and receive recognition awards through our team programs.

How To Apply

To apply for this position, please click the 'Apply’ button, where you can submit your resume and complete the necessary steps to apply for this job.