Resident Services Agent

Concert Properties Ltd.; Vancouver; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Mobile Resident Service Agent in Vancouver! This full-time role is essential for maintaining tenant relations and ensuring smooth property management operations. You'll handle rental applications, coordinate move-ins, and assist with inspections, all while providing exceptional customer service. The company is dedicated to fostering a people-first culture, offering competitive pay and comprehensive benefits. If you're looking to make a meaningful impact in a collaborative environment, this opportunity is perfect for you!

Benefits

Comprehensive benefits

Competitive pay

Employee health and wellness programs

Opportunities for professional development

Qualifications

• Strong communication skills and ability to handle multiple tasks.
• Leadership experience and knowledge of relevant legislation.

Responsibilities

• Manage rental applications and tenancy agreements efficiently.
• Coordinate move-ins and inspections while ensuring tenant satisfaction.

Skills

Excellent oral and written communication skills

Ability to multi-task and meet deadlines

Leadership and coaching

Knowledge of Employment Standards Act

Tools

Microsoft Office (Excel, Word, Outlook)

Yardi

Job description

Posted Friday, February 14, 2025 at 11:00 AM

About Concert Properties

Putting people first is at the heart of the Concert Properties story. We are deeply invested in improving the lives of the people who live and work in our communities, acknowledging that communities are more than just buildings. We focus on quality, consistency, and sustainability, and our business is driven by warm, passionate people who embody a desire to help each of us feel more connected to one another.

Since 1989, our real estate portfolio has grown to an asset value of $9 billion and includes condominiums, rentals, seniors' active aging communities, industrial and commercial properties, and public infrastructure projects across Canada.

Position Summary

Concert is looking to add a new Mobile Resident Service Agent to our Vancouver Property Management team. This role will report to the Community Manager or Resident Service Manager. This is a full-time position, scheduled Tuesday-Saturday.

Key Responsibilities

• Attend to the ongoing rental of vacant suites:
  • process suite rental applications
  • complete credit checks and other reference checks
  • complete and administer tenancy agreements.
• Co-ordinate move in and move out of residents of the building, working with Maintenance staff on elevator scheduling, etc.:
  • Conduct move in/out inspections
• Assist with regular inspections of the building and suites.
• Provide positive customer relations to the tenants, including handling of resident repair requests and resident issues.
• In absence of the Resident Services Manager, perform appropriate supervisory and administration duties when delegated by the Resident Services Manager.
• Ongoing liaison with contractors and other suppliers, assisting in coordinating their on-site visits.
• Collect rental and other income as due from tenants and carrying out the associated prescribed banking procedures in a timely manner.
• Assist with the issuing of late rent payment notices, eviction notices and other collection procedures.
• Attend Landlord Tenant Board hearings as necessary.
• Process invoices for payment:
  • order goods and services as required
  • maintain on-site records up to date and in good order.
• Administer and participate in the fire and life safety operations and procedures required at the property.
• Answer the telephone and email, filing and other related office duties.
• Ensure that all contractors’ performance (work and customer service) meet Concert’s standards.

Required Knowledge & Skills

• Employment Standards Act
• Excellent oral and written communication skills.
• Good working knowledge of computer applications such as Microsoft Office (Excel, Word, Outlook), Yardi.
• Leadership and coaching.
• Ability to multi-task and meet deadlines.
• Clear criminal record and credit check.

This is a general description of the tasks and skills required. Additional responsibilities and duties may be required to successfully perform this position. The Resident Services Agent may be required to work at other rental office locations depending on workloads and staffing when required by the Property Manager or Regional Manager.

Join the Concert Team in building a people-first future.

Concert Properties is proud to have been named one of BC’s Top Employer for the fourth year in a row!

We are a proud Canadian company, providing quality employment across the country and working together with the people we serve to realize our vision – building resilient, inclusive, sustainable communities. Our success is based on our employees – on a passionate, talented team who value a collaborative culture, a desire for excellence and a willingness to give back. We truly value our team members and offer competitive pay, and comprehensive benefits and perk programs that support and promote employee health and wellness.

At Concert Properties, we value diversity, equity and inclusion and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applications from all qualified job seekers. The posted salary range is reflective of the qualifications and experience we are looking for in a candidate to fill this opportunity; however, applicants with all levels of experience are welcome to submit their applications. Please be advised that only short-listed candidates will be contacted.

Thank you for your interest in Concert Properties.