Resident Services Agent

Hays; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join a dynamic Property Management team as a Resident Services Agent in the Greater Toronto Area. This full-time role involves providing essential administrative and rental services, ensuring positive customer relations, and supporting the Resident Services Manager. Ideal candidates will have knowledge of relevant legislation, excellent communication skills, and proficiency in Microsoft Office. If you are adaptable and eager to learn, apply now!

Qualifications

• Knowledge of Residential Tenancies Act and other relevant legislation.
• Clear criminal record and credit check required.

Responsibilities

• Support rental office with administrative and rental services.
• Coordinate move-in/move-out inspections and handle tenant issues.
• Process invoices and maintain records.

Skills

Communication

Knowledge of legislation

Proficiency in Microsoft Office

Flexibility

Multi-tasking

Tools

Yardi

Job description

This range is provided by Hays. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Recruiting expert in GTA Residential Real Estate & Property Management | Executive Search | Retained Search | Contingent Search

There is an exciting opportunity for a talented professional to join a Property Management team as a Resident Services Agent! This is a full-time position located in Greater Toronto Area (GTA).

The Role:

Reporting directly to the Resident Services Manager, the Resident Services Agent will support our rental office in the GTA, providing administrative and rental services for our residential property.

What you’ll be doing:

Administrative:

• Attend to the ongoing rental of vacant suites:
• Process suite rental applications
• Complete credit checks and other reference checks
• Complete and administer tenancy agreements

Co-ordinate move-in and move-out of residents, working with Maintenance staff on elevator scheduling, etc.

• Conduct move-in/out inspections

Assist with regular inspections of the building and suites.

Provide positive customer relations to tenants, including handling repair requests and resident issues.

In the absence of the Resident Services Manager, perform supervisory and administrative duties delegated by the Manager.

Coordinate with contractors and suppliers for on-site visits.

Collect rent and other income, and process payments timely.

Assist with issuing late rent notices, eviction notices, and collections.

Attend Landlord Tenant Board hearings as necessary.

Process invoices, order goods/services, and maintain records.

Participate in fire and safety procedures.

Handle phone, email, filing, and other office duties.

Ensure contractor performance meets standards.

Maintain community information summaries and perform quarterly market reports.

Required Knowledge and Skills:

• Knowledge of legislation such as Residential Tenancies Act, Human Rights Code, PIPEDA, Building and Fire Codes, Occupational Health and Safety
• Excellent communication skills
• Proficiency in Microsoft Office; experience with Yardi is an asset
• Flexible, adaptable, positive attitude, eager to learn
• Ability to multi-task and meet deadlines
• Clear criminal record and credit check

This description covers core tasks and skills. Additional duties may be assigned, and work location may vary based on staffing needs.

If interested, please send your resume to [e-mail].