RESIDENT SERVICE COORDINATOR

Southbridge Care Homes; Hamilton; On-site; CAD 40,000 - 43,000; Full time

Job summary

Southbridge Care Homes is seeking a Resident Services Coordinator to support prospective residents and families through the admission process in a Baywoods Place long-term care setting.

Responsibilities include tours, pre-admission reviews, coordinating visits, and liaising with Ontario Health at Home and placement agencies to ensure smooth transitions and positive experiences for residents and their families.

Qualifications

• Previous experience in a long-term care, healthcare, or senior living environment strongly preferred.
• Knowledge of the Fixing Long-Term Care Act and related regulations is an asset.
• Strong interpersonal and communication skills with the ability to interact compassionately with residents, families, and staff.
• Excellent organizational, time management, and problem-solving skills.
• Ability to work collaboratively within a multidisciplinary team.
• Proficiency with electronic health records and Microsoft Office Suite.
• Commitment to resident-centered care and continuous quality improvement.

Responsibilities

• Respond to inquiries about new resident placement and provide tours for prospective residents.
• Manage pre-admission procedures, including reviewing applications in conjunction with the Social Worker and Director of Care, communicating with applicants and placement agencies, completing pre-admission visits and assessments, and guiding residents/families through the admission process with Ontario Health at Home.
• Serve as the primary point of contact for residents and families regarding non-clinical services and general inquiries.
• Assist residents and families in understanding services, and available supports within the LTC home.
• Coordinate resident admissions, orientations, and discharges to ensure smooth transitions.
• Collaborate with interdisciplinary team to support resident needs.
• Maintain accurate documentation and resident records in compliance with organizational policies and regulatory standards.
• Facilitate communication between families, residents, and staff to address concerns and enhance satisfaction.
• Monitor and report resident feedback or concerns to the appropriate care team members.
• Participate in the Manager on Call rotational schedule.

Skills

Interpersonal skills

Communication

Organization

Problem-solving

EHR proficiency

MS Office

Tools

Electronic Health Records

Microsoft Office

Job description

Home/Location: Baywoods Place, Long-term care

Status: Temporary, full-time vacancy (5 months)

Schedule: Day shifts– 8am – 4pm

Wage: $29.50 - $31.50

Southbridge Care Homes provides exceptional acquisition, management, and redevelopment services for long-term care homes and retirement communities across Ontario. Our mission is to maintain a best-in-class portfolio that consistently delivers excellence in care and services while ensuring economic sustainability.

The Resident Services Coordinator supports prospective residents and their families through the admission process. This includes responding to inquiries, conducting tours of the home, reviewing applications, coordinating pre-admission visits and assessments, and working closely with placement agencies and Ontario Health at Home. The role ensures clear communication, smooth transitions, and a positive experience for resident and families entering long-term care.

Key Responsibilities:

• Respond to inquiries about new resident placement and provide tours for prospective residents.
• Manage pre-admission procedures, including reviewing applications in conjunction with the Social Worker and Director of Care, communicating with applicants and placement agencies, completing pre-admission visits and assessments, and guiding residents/families through the admission process with Ontario Health at Home.
• Serve as the primary point of contact for residents and families regarding non-clinical services and general inquiries.
• Assist residents and families in understanding services, and available supports within the LTC home.
• Coordinate resident admissions, orientations, and discharges to ensure smooth transitions.
• Collaborate with interdisciplinary team to support resident needs.
• Maintain accurate documentation and resident records in compliance with organizational policies and regulatory standards.
• Facilitate communication between families, residents, and staff to address concerns and enhance satisfaction.
• Monitor and report resident feedback or concerns to the appropriate care team members.
• Participate in the Manager on Call rotational schedule.

Knowledge and Skills Required:

• Previous experience in a long-term care, healthcare, or senior living environment strongly preferred.
• Knowledge of the Fixing Long-Term Care Act and related regulations is an asset.
• Strong interpersonal and communication skills with the ability to interact compassionately with residents, families, and staff.
• Excellent organizational, time management, and problem-solving skills.
• Ability to work collaboratively within a multidisciplinary team.
• Proficiency with electronic health records and Microsoft Office Suite.
• Commitment to resident-centered care and continuous quality improvement.

Working Conditions:

• Work performed primarily in resident care areas and office settings.
• May require occasional evening or weekend availability to support resident and family needs.

Southbridge Care Homes welcomes those applicants with disability related needs and those whom a need for accommodation in the recruitment process. Please provide notice of your need for accommodation to the hiring manager upon scheduling of an interview.