DIRECTOR OF CLINICAL SERVICES

Southbridge Care Homes; Ottawa; On-site; CAD 95,000 - 100,000; Full time

Job summary

Southbridge Ottawa LTC in Ottawa, Ontario, invites applications for a Director of Clinical Services. Reporting to the Director of Care, you will oversee nursing services, ensure high-quality resident care, compliance with regulations, and support an interdisciplinary team.

This full-time role features standard hours 8:00 AM–4:00 PM, Monday–Friday, with occasional overtime during peak periods. RN in good standing and LTC leadership experience are required.

Qualifications

• RN in good standing with CNO.
• Minimum of three years of LTC experience; leadership experience is an asset.
• Strong knowledge of geriatric care, infection prevention & control, adult education principles, and quality improvement processes.
• Proficient in RAI-MDS and computerized resident care systems.
• Demonstrated leadership, organizational, and communication skills.

Responsibilities

• Assist the Director of Care in implementing quality improvement initiatives and risk management in the nursing department.
• Lead coordination of best practice and risk management programs for resident care (falls prevention, infection control, etc.).
• Monitor nursing supplies and resources usage.
• Oversee HIN program and ensure proper resident support and documentation.
• Maintain resident care assessment, planning, implementation, and evaluation processes.
• Support and oversee the RAI-MDS program for accuracy and compliance.
• Mentor staff and ensure quality resident care in home areas.
• Investigate and implement corrective actions related to occupational health and safety; manage modified work programs as required.
• Collaborate with Director of Care on special projects and audits.
• Cover nursing department in Director's absence.

Skills

Registered Nurse (RN) in good standing

Long-term care experience

Geriatric care

Infection prevention & control

Quality improvement processes

RAI-MDS proficient

Computerized resident care systems

Leadership & communication

Microsoft Word & Excel

Legislation & standards knowledge

On-call flexibility

TB test & health clearance

Job description

Home: Southbridge Ottawa LTC

Location: Ottawa, Ontario

Position: Director of Clinical Services

Salary Range: $95,000-$100,000

Status: Permanent full-time, Vacancy,

Welcome Home!

Southbridge Care Homes provides exceptional acquisition, management, and redevelopment services for long-term care homes and retirement communities across Ontario. Our mission is to maintain a best-in-class portfolio that consistently delivers excellence in care and services while ensuring economic sustainability.

Reporting to the Director of Care, the Director of Clinical Services (ADOC) supports the Director of Care in managing all aspects of nursing services within the home. The Director of Clinicals Services ensures the delivery of high-quality resident care by promoting best practices, maintaining compliance with legislative and budgetary requirements, and supporting an interdisciplinary approach to care.

This is a full-time position based in a professional office environment. Standard working hours are Monday through Friday, 8:00 AM to 4:00 PM, with occasional need for overtime during peak periods. The role involves prolonged periods of sitting and working on a computer. The employee must be able to manage multiple tasks and deadlines in a fast-paced, team-oriented setting.

Key Responsibilities

• Assist the Director of Care in implementing and evaluating quality improvement initiatives, risk management systems, data collection and analysis, report writing, and procedural updates within the nursing department.
• Lead the coordination and implementation of best practice and risk management programs related to resident care (e.g., falls prevention, restraint reduction, wound management, infection control).
• Monitor and manage the effective utilization of nursing supplies and resources.
• Oversee the High Intensity Needs (HIN) program and ensure appropriate resident support and documentation.
• Maintain systems for resident care assessment, planning, implementation, and evaluation at both the resident and unit levels, maximizing staff resources and supporting Southbridge Pinewood’s interdisciplinary approach.
• Support and oversee the RAI-MDS program to ensure accuracy and compliance.
• Maintain an active, visible presence in resident home areas, mentoring staff and monitoring the provision of quality care.
• Investigate and implement corrective actions related to occupational health and safety; develop and monitor modified work programs for nursing staff as required.
• Collaborate with the Director of Care on special projects, reviews, audits, and other assigned duties.
• Assume responsibility for the nursing department in the absence of the Director of Care.

Knowledge and Skills Required

• Registered Nurse (RN) in good standing with the College of Nurses of Ontario (CNO)
• Minimum of three years of experience in long-term care; previous management or leadership experience is an asset.
• Strong knowledge of geriatric care, infection prevention and control, adult education principles, and quality improvement processes.
• Proficient in RAI-MDS and computerized resident care systems.
• Demonstrated leadership, organizational, and communication skills (both verbal and written).
• Proficiency in Microsoft Word, Excel, and other clinical software applications.
• Knowledge of applicable legislation, current nursing standards, and healthcare practices, with a demonstrated commitment to providing quality resident-centered care.
• Flexibility to participate in the manager on-call rotation schedule. More information will be provided during the interview process.
• A negative vulnerable sector check completed within 6 months of hire date.
• Completion of a 2 Step TB Skin test within the last 12 months.

Southbridge welcomes those applicants with disability related needs and those whom a need for accommodation in the recruitment process. Please provide notice of your need for accommodation to the hiring manager upon scheduling of an interview.

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