Resident Service Agent

Canadian Addiction Treatment Centres (CATC); Halton Hills; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading organization dedicated to addiction treatment is seeking a Resident Service Agent. This role involves supporting clients through various tasks, ensuring well-being, and maintaining a clean environment. Ideal candidates will possess strong communication skills, empathy, and reliability, making a positive impact on client recovery.

Qualifications

• G Driver's License required.
• Food Handlers Certificate is an asset.
• Experience in healthcare or addiction settings is preferred.

Responsibilities

• Support cleaning duties and ensure health and safety compliance.
• Assist clients with medications and maintain records.
• Engage clients in treatment activities and manage crisis situations.

Skills

Communication

Crisis Management

Empathy

Reliability

Education

Personal Support Worker (PSW)

Developmental Services Worker (DSW)

Job description

Division: Neworld Medical Detox

Location: Limehouse, ON

Job Type: Full-Time Permanent

Hours: 40 hours per week

Reference Number: GNS 213

CATC is committed to creating a workplace that values diversity, equity, and inclusion. We believe in leveraging the unique perspectives of our team members to foster a supportive environment for all. We encourage individuals from diverse backgrounds, cultures, and linguistic abilities to apply and join our team.

Job Description
As a Resident Service Agent, you will play a pivotal role in supporting individuals managing addiction and co-occurring disorders. Your primary responsibilities will involve client interaction, providing compassionate support, and contributing to client’s overall well-being. Your understanding of addiction, ability to de-escalate challenging situations, and commitment to treating everyone with dignity and respect are essential.
You will work closely with the Nursing and Clinical Teams, assisting with daily tasks and collaborating on patient care during programming. A professional demeanor and effective communication skills with patients and colleagues are crucial aspects of this role.

Key Responsibilities

• Support cleaning duties as assigned and ensure compliance with health and safety policies
• Uphold the highest standards of cleanliness and food safety
• Prepare, serve, and distribute meals at breakfast, lunch, and dinner; responsible for setting up and taking down the dining area.
• Deep clean resident rooms and participate in preventative maintenance program
• Clean all assigned areas: sanitize, dust, vacuum, spot clean carpets, clean bathrooms, windows, and maintain cleanliness in common areas; move furniture and supplies as required.
• Wash and organize plates, cups, glasses, pots, and pans.
• Report maintenance needs in residence rooms, service areas, and public spaces.
• Return lost and found articles to the Staff Office
• Monitor use and inventory of housekeeping supplies
• Conduct bag searches, room searches, and appropriate pat-downs.
• Complete intake paperwork for new clients and process transactions
• Assist clients with medications per protocols and ensure accurate documentation
• Engage clients in treatment activities/interventions to ensure their safety and well-being
• Maintain communication with all departments regarding client progress and concerns
• Prioritize client safety, manage crisis situations, and minimize harm using behavior management skills.
• Maintain clear and confidential records of client interactions and progress notes
• Perform other related duties and follow standards as assigned/applicable

Qualifications

• Willingness and availability for shifts as needed
• G Driver's License required for client transport
• Food Handlers Certificate is an asset
• Certification in Medication Administration is preferred
• Personal Support Worker (PSW), Developmental Services Worker (DSW), or relevant post-secondary education in addictions is a valuable asset but not required.
• Experience in non-violent crisis intervention and de-escalation, as well as in healthcare or addiction treatment settings.
• Some understanding of recovery philosophies
• Strong ethical behavior, judgment, and empathy in patient care.
• Basic computer skills; familiarity with Microsoft Office products and willingness to learn electronic medical record systems.
• Excellent verbal and written communication skills.
• Ability to anticipate client needs, multi-task under pressure, and prioritize tasks effectively.
• Proven reliability and comfort interacting with all levels of management and clients.
• Able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

At CATC, we celebrate diversity and encourage bilingual candidates to apply. We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How To Apply
If you are dedicated to promoting equity and inclusion and possess the qualifications outlined above, please submit your resume and a cover letter emphasizing your commitment to diversity in the workplace. We look forward to reviewing your application!