Resident Network Engineer

Juniper Networks; Toronto; Hybrid; CAD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Resident Engineer to join its dynamic Services team. This role involves providing hands-on operational support, optimizing customer networks, and troubleshooting issues. You will engage with customers directly, ensuring they get the best from industry-leading products. The position offers a blend of remote and on-site work, providing a unique opportunity to develop your skills in a collaborative environment. If you have a passion for technology and customer success, this role is perfect for you, as you will play a crucial part in the digital revolution.

Qualifications

• 5+ years of experience in technical support of networking products.
• Proficient in Juniper hardware and software installation and operation.

Responsibilities

• Provide operational support and optimize customer networks.
• Lead training sessions and assist in developing operational procedures.

Skills

Juniper Networks Routers

Junos operating system

Multicast

IP

IPv6

OSPF

ISIS

BGP

MPLS

VPNs

NAT

CGNAT

Python

Ansible

Salt

Emotional intelligence

Education

Bachelor’s Degree or equivalent

Tools

Juniper routing and switching portfolio

Cisco IOS/XR

Job description

At Juniper Networks, our Services teams are passionate about enabling positive experience. Passionate about customer success!

We are looking to hire a Resident Engineer to join our growing Services team. Resident Engineers are 'hands-on’, providing operational support services that empower our customers to get the very best from our industry leading products. You will apply your technical knowledge to optimize customer networks, proactively mitigate risks, test & deploy new software and hardware, and delve into hot issues. The Resident Engineer will engage either individually or as part of a larger customer Network Operations Team.

Working from both home and on-site locations. Providing support on-site with our customers.

Would you like to do your best work at the forefront of the digital revolution?

Responsibilities

Typical Resident Engineer duties may include, but not be limited to, the following:

• Holding design and information gathering workshops to understand the Customer's existing network design and their future plans and goals.
• Understand a customer's organizational structure including network implementation, support processes and procedures. Passionate about creating a highly available and sustainable network.
• Test new designs, features, functionality & patching in a laboratory environment, developing plans to implement and verify success in the live network.
• Troubleshoot incidents and problems, opening and supervising cases through to problem resolution. This may include raising and tracking returns.
• Work on developing network optimization and configuration reviews.
• Author summary reports of the status of Design projects, incidents & problems. Discussing the same in meetings.
• Lead field training to educate Customer’s design, implementation, and support personnel in the configuration / operation of Juniper Networks products.
• Assist the Customer in developing Network Operating and Equipment Operating Procedures. Supporting ongoing efforts in defining standard methodologies for Juniper product applications used by Customer.
• Peering with colleagues performing similar resident engineering roles learning lessons which will help minimize risk for the customer.
• 40 hour per week position supporting testing at the customer location. This will be a mix of on-site and remote support.

The RE will be encouraged to develop secondary skills in other products in the Juniper product portfolio.

Minimum Qualifications

Candidates will have a proven record spanning 5 years, providing implementation and technical support of relevant products. Will be proficient in the following areas:

• Experience in the installation and operation of Juniper Networks Routers and the Junos operating system. This includes hands-on experience monitoring and deploying Juniper hardware and software.
• A conceptual grasp of VXLAN and EVPN.
• A firm understanding of protocols and services including Multicast, IP, IPv6, OSPF, ISIS, BGP, MPLS, VPNs, NAT and CGNAT.
• Bachelor’s Degree or equivalent.
• Hands-on experience with most of Juniper routing and switching portfolio, which includes MX, EX, PTX series hardware.
• Basic to sophisticated Routing knowledge: ECMP, BFD (Layer 3), OAM (Layer 2), ARP, Spanning Tree Protocols.
• Strong social and interpersonal skills coupled with emotional intelligence.

Preferred Qualifications

The IDEAL candidate for this role will be able to demonstrate the following competencies:

• Proven Understanding of CGNAT and Juniper’s Implementation of the service.
• Demonstrated ability of handling activity on large technical accounts.
• Programming and Scripting experience such as Python, Ansible or Salt.
• Certifications: JNCIP, JNCIE / CCIE or equivalent are plus.
• Experience with Cisco IOS/XR as well as Junos to facilitate migration.
• Proficient in English, both spoken and written.