Resident Manager (Live-Out)

Bwalk; Ontario; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking passionate individuals to join their team in providing exceptional customer service and ensuring the comfort of residents. This role involves a variety of responsibilities, including property management tasks, customer interactions, and administrative duties. With a strong commitment to community building and customer satisfaction, this position offers the chance to make a real difference in people's lives. Join a company that values its associates and provides competitive wages, profit-sharing, and a range of benefits to support your career growth. If you thrive in a dynamic environment and are dedicated to excellence, this opportunity is perfect for you.

Benefits

Flexible group medical and dental

Fitness reimbursement

Training and development

Group RRSP matching

Rental discounts

Qualifications

• 2 years of customer service experience preferred.
• Post-secondary education in a related field is required.

Responsibilities

• Ensure the health, comfort, and safety of customers.
• Collect rent and follow up on defaults.
• Perform administrative duties including processing paperwork.

Skills

Customer Service

Problem-solving

Organizational Skills

Communication Skills

Adaptability

Education

Post-Secondary Education in related field

Tools

Web-based programs

Computer tablets

Job description

Posted Wednesday, February 12, 2025 at 5:00 a.m.

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide competitive wages, profit-sharing, and amazing benefits like flexible group medical and dental, fitness reimbursement, training and development, group RRSP matching, rental discounts, and more!

We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same. If you have previous customer service, sales, or property management experience, we’d love to hear from you!

Responsibilities:

1. Ensure the health, comfort and safety of our Customers
2. Applicant must love people, be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site.
3. Successful applicants must have a flexible schedule and be available to work evenings and weekends
4. Ensure daily communication with all site Associates
5. Collect rent and follow up on defaults
6. Ensure vacancy (minimized) and budget (meet or exceed on net operating income) are all realized for each site by effective resident service to potential and existing customers
7. Inspections of vacant and upcoming suites
8. Lease and show suites
9. Ensure all rental inquiries are answered within the guidelines provided
10. Annual suite inspections
11. Prepare and deliver bank deposits
12. Administrative duties including processing paperwork for site and other Associates
13. Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract
14. Ensure proper and accurate inventory management
15. Snow removal as required
16. Cleaning as required
17. Touch-up painting as required
18. Complete all required administration for the position on a tablet
19. Complete other tasks assigned by the Leader

Experience and Educational Requirements:

1. 2 years Customer Service Experience preferred
2. Post-Secondary Education in related field

Technical Requirements:

1. Computer experience is required with web based programs preferred
2. Ability to learn and adapt quickly to changing systems and new technology
3. Familiarity with computer tablets is an asset

Non-Technical Requirements:

1. Strong commitment to providing excellent customer service
2. Dedicated to building better communities for all our Customers and surrounding communities
3. Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
4. Excellent listening and telephone etiquette skills
5. Exceptional problem-solving and decision-making capabilities
6. Strong planning and organizational skills coupled with ability to multi-task and prioritize
7. Ability to handle sensitive and confidential matters
8. Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding
9. Ability to work independently (self managed) and with other Associates in a team environment
10. Ability to learn quickly, adapt to change and be flexible in nature
11. Displays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement)
12. Demonstrates a positive attitude, enthusiasm and assertiveness
13. Ability to spend up to eight hours walking, standing, climbing stairs, lifting
14. Ability to maneuver or lift up to 10kg with the proper equipment

Boardwalk provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at [e-mail]

Interested applicants are invited to submit a cover letter and resume.

We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted. Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Post-offer/Pre-employment Physical Testing where applicable.