Resident Manager (Live-out)

Boardwalk; Calgary; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking passionate individuals to join their team in providing exceptional customer service in the rental housing sector. This role involves engaging with residents, managing property inspections, and ensuring a positive living experience. The company values integrity and teamwork, offering a supportive environment where associates can thrive. If you are energetic, self-driven, and enjoy working in a collaborative setting, this opportunity is perfect for you. Join a community-focused organization dedicated to enhancing the quality of life for its residents.

Benefits

Flexible Group Medical and Dental

Fitness Reimbursement

Training and Development

Group RRSP Matching

Rental Discounts

Qualifications

• 2 years of customer service experience required.
• Post-secondary education in a related field is preferred.

Responsibilities

• Collect rent and follow up on defaults.
• Lease and show suites, conduct inspections.
• Assist with maintenance and cleaning tasks.

Skills

Customer Service

Problem-Solving

Decision-Making

Flexibility

Education

Post-Secondary Education in Related Field

Tools

Web-Based Programs

Job description

Job Description

Posted Wednesday, April 30, 2025 at 6:00 a.m.

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide competitive wages, profit-sharing, and amazing benefits like flexible group medical and dental, fitness reimbursement, training and development, group RRSP matching, rental discounts, and more!

We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same. If you have previous customer service, sales, or property management experience, we’d love to hear from you!

Responsibilities

• Applicant must love people, be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site
• Successful applicants must have a flexible schedule and be available to work evenings and weekends
• Collect rent and follow up on defaults
• Inspections of vacant and upcoming suites
• Lease and show suites
• Annual suite inspections
• Prepare and deliver bank deposits
• Ensure contractors arrive as per scheduled timelines and complete their work per conditions of the contract
• Assist with snow removal, cleaning, and touch-up painting as required
• Complete other tasks as assigned
  
  

Experience And Educational Requirements

• 2 years customer service experience required
• Post-Secondary education in related field
  
  

Technical Requirements

• Computer experience is required with web based programs preferred
• Ability to learn and adapt quickly to changing systems and new technology
• Familiarity with technology is an asset
  
  

Non-Technical Requirements

• Valid driver's license and vehicle required
• Strong commitment to providing excellent customer service
• Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
• Exceptional problem-solving and decision-making capabilities
• Demonstrates a positive attitude, enthusiasm and assertiveness
• Ability to spend up to eight hours walking, standing, climbing stairs, lifting
• Ability to maneuver or lift up to 10kg with the proper equipment
  
  

Location:

• Russet Court (NE Calgary)
  
  

Interested applicants are invited to submit a cover letter and resume.

We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted. Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Post-offer/Pre-employment Physical Testing where applicable.

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Ready to shape the future of our communities? Come work with us and learn where doing what you love means never working a day in your life!

Deeply rooted in family spirit and humility, Boardwalk’s five core values of integrity, associates, teamwork, customer service and social responsibility are more than just words - they are a way of life. Coupled with our Golden Foundation of ‘treat others as you would like to be treated,’ ‘be good,’ ‘love community’ and ‘have fun,’ we believe in happiness and creating the most memorable experiences for both our Associates and Resident Members, continually looking for new and innovative ways to enhance and strengthen all our Boardwalk communities.

We hope these values speak to you as they speak so meaningfully to us!

As we continue to grow, we remain unwavering in our commitment to providing Resident Members with the best quality rental communities. This same commitment means Boardwalk is always seeking individuals who have a positive attitude, are energetic and passionate, self-driven, productive, have the capacity to deliver high-quality results and who believe in the power of teamwork.

Together, with you as part of our team, we will continue to create meaning every day for those who choose to call Boardwalk home.

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Diversity, Equity and Inclusion Commitment Statement

We are committed to attracting and retaining a diverse team that will honour and celebrate your experiences, perspectives and unique identity regardless of age, ethnicity, race, colour, abilities, religion, socio-economic status, culture, gender, sexual orientation, gender identity and gender expression.

Together, our communities strive to create and maintain working and learning environments that are inclusive, equitable and welcoming.

We believe every Associate in our team enriches our diversity by exposing us to a broad range of values, customs and experience to better understand and engage with the world around us, identify challenges, so as to discover, design and deliver solutions together.