Resident Manager (Live on-site)

Mainstreet-Equity-Corp; Edmonton; On-site; CAD 42,000 - 66,000; Full time

Benefits offered by this job

Rent discount 50%

Dental & Vision benefits (family)

Group benefits

Advancement opportunities

Job summary

Mainstreet Equity Corporation in Edmonton is seeking Live-In Resident Managers to oversee daily operations and administration at assigned locations.

You will generate leasing leads, conduct unit showings, coordinate maintenance, manage rental payments, and supervise staff, while ensuring tenant satisfaction.

Qualifications

• Experience in property management or leasing.
• Ability to coordinate maintenance and repairs.
• Strong communication and customer service skills.
• Willingness to live on-site.

Responsibilities

• Generate new business, set up appointments and conduct unit showings with prospective tenants.
• Negotiate or approve rental or lease of properties and ensure lease terms are met.
• Post rental ads to attract new tenants.
• Answer current and prospective tenant inquiries.
• Ensure residents’ issues and service requests are addressed within 24 hours.
• Meet and interact with tenants in a friendly and professional manner.
• Coordinate with regional manager and maintenance staff to implement capital improvement plans.
• Co-ordinate and monitor progress of repairs, maintenance and renovations.
• Manage tenant maintenance requests and ensure timely completion.
• Ensure upkeep of firefighting and security equipment and systems.
• Inspect buildings and vacant suites for deficiencies and maintenance requests.
• Manage and schedule staff for area maintenance, cleaning, and landscaping.
• Ensure snow/ice removal and salting of entrances and walkways.
• Schedule cleaning and repair of turnover suites.
• Handle garbage and recycling disposal and general maintenance of common areas.
• Collect and deposit rental payments and administer damage deposits.
• Utilize Yardi system to record transactions and run reports.
• Receive supplies and support head office paperwork.
• Assist and support other Resident Managers.
• Attend training and meetings with head office and contractors.

Skills

Tenant relations

Leasing & showings

Customer service

Team supervision

Tools

Yardi system

Job description

Salary & Bonuses:

Monthly Base Salary + Collection Bonus + Leasing Bonus

Other Benefits & Allowances:

• -50% Rent Discount
• -Company Paid Dental Health and Vision Care benefits (including family)
• -Group Benefits- AD&D, Short & Long Term Disabilities, Life insurance (including family)
• -Opportunity for Advancement

The Company

Mainstreet Equity Corporation is a distinguished real estate company that is publicly traded on Toronto Stock Exchange (TSX). Its business focus is on acquisition & upgrading of residential properties and managing its own portfolio of over 19,000 residential apartments in four provinces across Canada.

Position Summary

We are hiring Live-In Resident Managers who will be responsible for the management of daily operations and administration of assigned location(s).

Business Development, Marketing & Customer Service:

• Generates new business, set up appointments and conduct unit showings with prospective tenants.
• Negotiate or approve rental or lease of various properties in a portfolio on behalf of the company and ensure that terms of lease agreement are met.
• Post rental ads to attract new tenants.
• Answer current and/or prospective tenant inquiries.
• Ensure that residents’ issues and service requests are addressed within 24 hours.
• Meet and interact with tenants in a friendly and professional manner.

Property Repair & Maintenance:

• Coordinate with regional manager and maintenance staff to implement effective capital improvement plans.
• Co-ordinate and monitor progress of repairs, maintenance and renovations carried out on buildings.
• Manage tenant maintenance requests including proper follow up to ensure satisfaction and timely completion.
• Ensure upkeep and regular maintenance of firefighting and security equipment and systems.
• Inspection of buildings and vacant suites to report on any deficiencies and maintenance requests.

Upkeep & Area Maintenance:

• Manage and schedule staff required for area maintenance, cleaning, garbage removal, landscaping etc.
• Ensure snow and ice removal, salting of entrances, walkways, rooftop accesses etc.
• Schedule all cleaning and repair of turnover suites.
• Ensure handling and disposal of garbage and recycling bins.
• Ensure general maintenance of underground garage and parking levels, service rooms, foyers, patios and rooftops.
• Ensure watering of gardens and lawns.
• Ensure vacuuming, sweeping and mopping of carpeted or tiled common areas.
• Ensure general maintenance of common areas (lobbies, elevators, hallways, stairwells, windows etc.) and amenity areas (laundry rooms, recreation rooms etc).
• Ensure dusting and cleaning of garbage chutes, garbage rooms, walls floors and recycling rooms.

Administrative Duties:

• Ensure timely collection and deposits of rental payments and administer damage deposits.
• Utilize Yardi system to record transactions and run various operational reports.
• Receive supplies and sending paperwork to the head office.
• Assist and support other Resident Managers as required.

Other Duties

• Attend training and meeting with head office work with utility companies, phone companies and contractors for entering the properties for their work.
• Supervise staff, service providers and contractors to ove rsee the quality of work performed.

Perform other duties as assigned by the senior management.

We thank you all applicants, however, only shortlisted candidates will be contracted.